Team Leader Butler

Job Description

Guest Service Excellence

• Deliver personalized and anticipatory service that consistently exceeds guest expectations.
• Build strong relationships with VIP, long-stay, repeat, and high-profile guests.
• Ensure guests receive a warm welcome, personalized orientation, and seamless departure experience.
• Anticipate guest preferences and proactively arrange services before requests are made.
• Handle guest complaints, concerns, and special requests promptly, professionally, and discreetly.

Butler Operations

• Coordinate and oversee all aspects of butler services, including unpacking and packing, garment care, laundry arrangements, shoe care, and special amenities.
• Manage guest itineraries, restaurant reservations, transportation arrangements, and personalized experiences.
• Oversee in-room dining setups, beverage service, and special occasion arrangements.
• Ensure guest suites and designated areas are maintained to the highest standards of cleanliness, presentation, and organization.
• Monitor service quality and ensure compliance with luxury hospitality standards and brand requirements.

Leadership and Team Development

• Supervise, coach, and mentor Butlers and Junior Butlers to ensure service consistency and excellence.
• Conduct daily briefings and ensure effective communication within the Butler team.
• Assist in onboarding and training new team members.
• Evaluate performance and provide constructive feedback to support professional development.
• Lead by example through professionalism, integrity, and exceptional guest service.

Coordination and Communication

• Collaborate closely with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering, and Security teams to ensure seamless guest experiences.
• Communicate guest preferences, special requests, and service recovery actions to relevant departments.
• Ensure accurate documentation and handover of guest information between shifts.

Quality Assurance and Compliance

• Uphold the highest standards of etiquette, protocol, grooming, and confidentiality.
• Ensure compliance with hotel policies, safety procedures, security standards, and local regulations.
• Conduct regular inspections of guest rooms and service areas.
• Identify opportunities for service enhancement and operational improvement.

Qualifications

Additional Information

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.