Capgemini

Capgemini

Global consulting, technology services, outsourcing

Guidewire Service Delivery Manager

Full-TimePosted on 9/29/2026
$120k - $170k/yr

+ Variable incentives + Bonus + Commission

Expert
New York, NY, USA
In Person

About the job

Requirements
  • At least 5 years of Application Managed Services (AMS), Application Development and Maintenance (ADM), or Service Delivery Management experience leading large and complex support engagements.
  • At least 10 years of overall information technology experience across application development, maintenance, production support, service delivery operations, transformation, and stakeholder management.
  • Strong experience in insurance domains, including hands-on exposure to Guidewire Billing Center production support and billing operations, payment processing, delinquency management, integrations, batch monitoring, reconciliation, regulatory compliance, audit, security, and business continuity requirements.
  • A proven track record managing large-scale global delivery teams operating in a 24x7 support model across multiple geographies, vendors, and technology stacks.
  • Deep understanding of Guidewire Billing Center functional areas, including account billing, policy billing, direct bill, agency bill, invoicing, payment plans, suspense payments, collections, delinquency processing, commissions, disbursements, and producer compensation.
  • Ability to manage Billing Center production incidents across billing lifecycle events, payment failures, invoice discrepancies, delinquency exceptions, batch failures, integration errors, financial reconciliation breaks, and downstream accounting impacts.
  • Strong working knowledge of Guidewire batch operations, including batch scheduling, monitoring, reruns, job dependency analysis, failure triage, data correction coordination, and operational readiness for critical billing cycles.
  • Experience supporting integrations with Policy Center, Claim Center, Contact Manager, payment gateways, general ledger, document management, customer portals, agency portals, reporting platforms, and enterprise middleware.
  • Hands-on ability to analyze logs, queues, messages, application programming interfaces, database records, configuration behavior, business rules, workflows, and billing transactions to identify root causes and drive timely resolution.
  • Knowledge of the Guidewire Cloud operating model, Cloud APIs, deployment readiness, environment coordination, security controls, access management, audit requirements, and managed-services support model alignment.
  • Ability to define the capability mix needed across functional analysts, configuration developers, integration specialists, data analysts, quality assurance engineers, site reliability engineering and observability engineers, release managers, and service delivery leads.
Responsibilities
  • Own end-to-end delivery governance, operational excellence, AI-led transformation, and continuous modernization of large-scale Application Managed Services engagements.
  • Lead 24x7 support organizations and drive service reliability, AIOps adoption, generative AI enablement, intelligent automation, autonomous operations, and site reliability engineering-driven practices.
  • Manage financial accountability and strategic client partnerships within highly regulated banking, financial services, and insurance environments, including banking, capital markets, and insurance.
  • Accelerate the transition from traditional support models to AI-augmented, data-driven, predictive, and self-healing service operations.
  • Deliver measurable business value, productivity improvements, operational resilience, and enhanced customer experience.
  • Coordinate major incident response, problem management, service restoration, business communication, defect prioritization, release coordination, and post-incident reviews for Billing Center production services.

About the company

Capgemini helps organizations in consulting, technology services, and outsourcing to drive digital transformation. Its offerings include strategy and transformation consulting; system integration, application development, and IT infrastructure management; and managed IT operations and business processes. It competes through a global footprint in over 50 countries with a local touch, applying AI, cloud, and cybersecurity to real-world problems. Its goal is to help clients achieve strategic objectives and improve efficiency through technology.

Company Size

10,001+

Company Stage

IPO

Headquarters

Paris, France

Founded

1967

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Simplify's Take

What believers are saying

  • H1 2026 revenue reached €12.082 billion, up 8.8%, and guidance rose to 8.5%-9.0%.
  • HMRC’s June 2026 contract adds multi-year public-sector revenue and validates Capgemini’s sovereign-cloud pitch.
  • Generative and agentic AI exceeded 10% of Q4 2025 bookings, signaling durable demand momentum.

What critics are saying

  • Fit-for-Growth triggered about €700 million restructuring costs across 2026-2027, mostly in 2026.
  • June 30, 2026 filings cite recurring India transfer-pricing tax reassessments and active litigation.
  • AI services commoditize legacy consulting; WNS integration and workforce cuts threaten margin expansion by 2027.

What makes Capgemini unique

  • Capgemini’s October 2025 WNS acquisition created scaled Intelligent Operations and agentic AI delivery.
  • The June 2026 HMRC deal extends a 2004 relationship and embeds Capgemini in UK tax systems.
  • Capgemini’s September 2026 OpenAI Deployment Company investment deepens enterprise AI implementation access.

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Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Remote Work Options

Professional Development Budget

Meal Benefits

Dental Insurance

Life Insurance

Performance Bonus

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

↑ 5%

1 year growth

↑ 5%

2 year growth

↑ 5%
InfraSale
Sep 25th, 2026
Capgemini Expands Seattle Presence with Acquisition of Collinear Group

Capgemini has acquired Collinear Group, enhancing its consulting capabilities in the Seattle area. This move signifies a strategic expansion into the growing data center and technology consulting market, which is crucial for InfraSale's audience focused on infrastructure development. Observers should watch for how this acquisition impacts local data center projects and consulting services.

Associated Press
Sep 10th, 2026
42% of consumers confused by life insurance policies, 1 in 4 abandon purchase

Life insurers face a relevance crisis, according to the World Life Insurance Report 2027 from Capgemini and LIMRA. The study surveyed over 6,100 consumers globally and found that whilst 47% consider buying life insurance, more than 40% feel confused or unconvinced by available information. One in four abandon the purchase process. Younger consumers aged 18-40 are particularly affected, with 28% dropping out before completion. Technical language, affordability concerns, and perceived irrelevance drive these exits. The report reveals nearly 40% of policyholders rarely hear from insurers post-purchase, and half who discontinue do so within three years. However, best-in-class insurers—representing just 10% of carriers—achieved 41% higher revenue growth and 12% lower lapse rates through personalised engagement and data-driven strategies.

The Register
Aug 20th, 2026
HMRC awards Capgemini $47M SAP migration contract, extending 28-year relationship

The UK's HM Revenue & Customs has awarded Capgemini a £37 million contract to migrate its Enterprise Tax Management Platform from SAP ECC 6.0 to S/4HANA. The contract runs until 2032, potentially extending Capgemini's involvement with HMRC's tax systems to 28 years since the relationship began in 2004. The platform handles more than £800 billion in tax revenue and payments annually for 40,000 users. HMRC insisted the procurement was fair and competitive, with several bidders competing from the Digital Legacy Application Services framework. Capgemini became HMRC's lead technology supplier in 2004 under the Aspire contract. A 2014 parliamentary committee found that Aspire cost £7.9 billion between 2004 and 2014, generating £1.2 billion in combined profit for Capgemini and Fujitsu.

Yahoo Finance
Jul 30th, 2026
Capgemini H1 net profit drops 31% to $538M despite 8.8% revenue rise and raised FY outlook

French technology company Capgemini reported a 31% drop in net profit to €498 million in the first half of the year, down from €724 million in the same period last year, due to higher expenses. Normalised earnings per share fell 12% to €5.29. Revenue climbed 8.8% to €12.08 billion from €11.11 billion. The company's operating margin rose 9.3% to €1.51 billion. Net other operating income and expenses increased to €628 million from €401 million in the prior-year period. Capgemini raised its fiscal 2026 revenue growth outlook to around 8.5% to 9.0% at constant exchange rates, up from its earlier forecast of 6.5% to 8.5%.

Yahoo Finance
Jul 30th, 2026
Capgemini raises 2026 revenue growth target to 8.5-9% after strong H1 performance

Capgemini has upgraded its 2026 revenue growth outlook following strong first-half performance. The French IT services firm now expects constant currency revenue growth of around 8.5% to 9.0%, up from its previous target of 6.5% to 8.5%. The company reported revenues of €12.1 billion in the first half of 2026, up 8.8% year-on-year, with constant currency growth of 11.3%. Operating margin reached 12.5% of revenues, up 10 basis points year-on-year. Chief executive Aiman Ezzat attributed the performance to strong demand for AI-driven transformation services, particularly agentic AI and physical AI solutions. The company's newly integrated Intelligent Business Operations business line, following the WNS acquisition, is generating significant commercial traction. Capgemini maintained its operating margin target of 13.6% to 13.8% and organic free cash flow guidance of €1.8 billion to €1.9 billion for the full year.