Patient Experience Department Head
Siloam Hospitals Group
Patient Experience Department Head
Siloam Hospitals Group
Private hospital network and healthcare provider
Oversee comprehensive patient feedback collection and analysis, including direct patient and VVIP engagement, ensuring data integrity and quality.
Analyze patient feedback data to generate strategic insights, identify trends, and drive continuous improvement initiatives in patient experience.
Provide direct guidance and education to selected patients when needed, while directing teams to deliver consistent patient education and support.
Manage personalized services for priority patients and ensure consistent service standards to create memorable experiences and reinforce a service excellence culture.
Lead and develop the patient experience team by fostering a culture of empathy, proactiveness, innovation, cross-functional collaboration, coaching, and continuous capability development, including initiatives to improve hospital NPS performance.
Minimum 5 years of experience in a similar role (patient relations, customer service in healthcare, or hospitality).
A compassionate listener with the ability to stay calm, empathetic, and solution-oriented.
Proven experience in service recovery and customer conflict resolution.
Demonstrated experience in leading and managing teams.
Proficient in Microsoft Excel, Word, and PowerPoint
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It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Private hospital network and healthcare provider
Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.
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