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GoodLife Fitness

Canada fitness club chain with memberships

Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeToronto, ON, CanadaIn-person

About the Job

Requirements

  • A high school diploma is required.
  • Experience leading, training, and motivating teams is required.
  • Experience exceeding individual and team sales goals is required.
  • Intermediate verbal communication skills are required.
  • Written communication skills are required.
  • Customer service skills are required.
  • Basic proficiency with computers and technology, including Microsoft Office or apps and the internet, is required.
  • The candidate must be able to remain calm under pressure and handle stress.
  • The candidate must meet the expectations and requirements of internal and external customers.
  • The candidate must provide challenging tasks and assignments.
  • The candidate must clearly assign responsibility for tasks and decisions.
  • The candidate must create a climate in which people want to do their best.

Responsibilities

  • Lead a team of club Associates to operate a financially healthy club focused on clean, friendly, and automated experiences for Members and Associates.
  • Offer and ensure consistent, friendly customer service.
  • Complete and lead cleanliness duties using established standards, policies, processes, and guidelines.
  • Ensure club cleanliness practices and process expectations are met to provide Members and Associates with a clean and safe environment.
  • Lead and train Associates in handling Member concerns and resolve escalated Member complaints.
  • Identify club duties and processes that are not meeting expectations, inform relevant parties, and use effective action plans to address them.
  • Manage direct reports and the people requirements of the team using provided tools and resources to execute responsibilities, retain talent, and support high Associate engagement.
  • Facilitate recruitment of direct reports to ensure adequate resourcing within the approved team budget.
  • Lead onboarding, coaching, learning, development, and performance management for direct reports to support a positive and safe working experience.
  • Complete action items and responsibilities, including key initiatives, administrative duties, emails, calls, and documentation processes.
  • Achieve revenue goals and control expenses to meet provided budgets and financially manage the location.

About the Company

GoodLife Fitness

Canada fitness club chain with memberships

GoodLife Fitness runs a chain of fitness clubs in Canada that offer gym facilities, personal training, and group fitness classes through a membership-based model. Members pay monthly or annual fees to access gym equipment and facilities, while additional revenue comes from services like personal training sessions and specialized programs. The product is a physical fitness experience: members check in to the clubs, use workout spaces, join group classes, and book personal training. The company differentiates itself with a broad network of locations in Canada, a focus on accessibility and inclusivity for all members, and a strong sense of community through programs and engagement. Its goal is to make fitness accessible to Canadians, helping people lead healthier lives and feel supported in their fitness journeys.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$1.2B
Headquarters
Ontario, Canada
Founded
1979

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