Full-Time

Technical Support Engineer 1

Smarsh

Smarsh

1,001-5,000 employees

Cloud-based archiving and compliance SaaS.

Compensation Overview

$60k - $80k/yr

Portland, OR, USA

Hybrid

Hybrid role with some on-site days in Portland, Oregon.

Category
IT & Security
Required Skills
Salesforce
JIRA
Confluence

Get referred to Smarsh

See people who can refer or advise you

Requirements
  • Five or more years of customer service experience
  • Ability to understand complex issues and communicate them to clients in a clear and accessible manner
  • Ability to understand implementation processes and application consoles
  • Experience troubleshooting technical solutions
  • Exceptionally detail-oriented, accurate, and thorough
  • Strong documentation skills are essential in this role
  • Strong technical competency
  • Ability to identify opportunities for process improvement
  • Experience assessing priority and urgency
Responsibilities
  • Process downgrades and cancellations for any Smarsh products
  • Follow required policies and processes to ensure due diligence and prevent risk of inadvertent service stoppage
  • Effectively communicate issues to internal teams, both technical and non-technical, in various channels
  • Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of case
  • Capture, reuse and share knowledge using Confluence
  • Technical and relational mentor to others processing downgrades and cancellations
  • Utilize access to multiple platforms to perform backend work related to teardowns
  • Engage with Engineering teams using Jira and Slack to drive resolution of tickets
  • Handling calls and incoming support cases

Smarsh provides cloud-based archiving and compliance solutions for regulated industries like financial services and government. Its SaaS platform securely captures, stores, and searches communications across channels such as emails, text messages, and social media, with tools like Connected Capture for Microsoft Teams to support remote work. The archive is context-aware and extensible, built on cloud-native infrastructure to help organizations identify risks and stay compliant. Smarsh differentiates itself through deep relationships with leading banks and government entities and by offering a scalable, secure, easy-to-use multi-channel archive that reduces regulatory risk.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$43.6M

Headquarters

Portland, Oregon

Founded

2001

Get referred to Smarsh

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-assisted alert triage cut reviewer workload 77% in AWS testing.
  • Teams, email, web, and mobile capture remains core regulated-firm demand.
  • AWS Marketplace distribution can accelerate enterprise procurement and deployment.

What critics are saying

  • Microsoft, Slack, and Teams native compliance tools compress Smarsh's standalone budget.
  • AI review workflows face explainability scrutiny and governance objections from banks.
  • A breach or chain-of-custody failure would damage defensibility and renewal rates.

What makes Smarsh unique

  • Cloud-native archiving spans 100+ communications channels with full conversational context.
  • Immutable WORM storage supports SEC 17a-4, legal holds, and defensible deletion.
  • API-first architecture feeds compliance, legal review, and AI systems efficiently.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
ReadITQuik
Jul 16th, 2026
Precisely appoints new CRO and CBO as market demand for Agentic-Ready Data intensifies.

Precisely appoints new CRO and CBO as market demand for Agentic-Ready Data intensifies. The RIQ News Desk July 16, 2026 Industry veterans Vinesh Vis and Jane Gilson bring decades of enterprise technology growth experience to accelerate commercial execution for data integrity leader BURLINGTON, Mass., July 15, 2026 /PRNewswire/ - Precisely, the global leader in data integrity, today announced the appointments of Vinesh Vis as Chief Revenue Officer (CRO) and Jane Gilson as Chief Business Officer (CBO). Vis will drive sales execution and customer growth, while Gilson will own the commercial frameworks across channel, professional services, and revenue operations that scale growth across Precisely's go-to-market (GTM) motions. They will serve as members of the Precisely Executive Leadership Team, reporting directly to CEO Walid Abu-Hadba. As demand for Agentic-Ready Data continues to grow, Precisely is strengthening its commercial leadership team to help more organizations move from AI ambition to achieving real business value. Vis and Gilson bring extensive experience scaling global enterprise technology businesses through periods of rapid growth and technology transformation. "Vinesh and Jane bring complementary strengths that align directly with where we're headed as a company," said Walid Abu-Hadba, CEO of Precisely. "They have built and transformed high-performing technology organizations by bringing focus, discipline, and execution during periods of significant change. Combined with our leadership in data integrity, they strengthen our ability to move faster, execute with greater rigor, and accelerate our next phase of growth." Vinesh Vis, Chief Revenue Officer As Chief Revenue Officer, Vis will lead Precisely's Global Revenue Organization including Sales, Sales Engineering, Sales Enablement, Sales Operations, Customer Success, Renewals, and Business Development. In this role, he will drive revenue growth, deepen customer relationships, and build a world-class commercial engine to capitalize on the surging enterprise demand for Agentic-Ready Data. Vis joins Precisely from Smarsh, where he served as Chief Revenue Officer and General Manager. Prior to this, he led revenue organizations across both high-growth private technology companies and large-scale public organizations, including Oracle. "The convergence of AI and data integrity is creating a once-in-a-generation opportunity, and Precisely is uniquely positioned to lead it. The foundation is here: market leadership, a trusted brand, and a team that knows how to win. My focus will be on accelerating that momentum by tightening commercial execution, deepening the relationships that matter most, and building the kind of scalable growth engine that turns market opportunity into market dominance," said Vinesh Vis, Chief Revenue Officer at Precisely. Jane Gilson, Chief Business Officer As CBO, Gilson will lead Precisely's Global Commercial Business, including Channel and Ecosystems, Professional and Strategic Services, Revenue Operations, Deal Desk governance, and GTM Strategy. Gilson brings more than two decades of experience leading growth and transformation initiatives at global technology companies, including executive leadership roles at Microsoft, Google, and as CEO at CloudSphere. "Enterprise technology has gone through several inflection points, but what's happening with AI and data right now is different. The organizations that win won't just have the best technology; they'll have the operational discipline to scale it. Precisely has the data integrity foundation that enterprises need to make AI work in the real world. My job is to build the commercial architecture that turns that advantage into durable growth." said Jane Gilson, Chief Business Officer at Precisely. About Precisely As a global leader in data integrity, Precisely ensures that your data is accurate, consistent, and contextual. Its portfolio, featuring the Precisely Data Integrity Suite, brings together software, data, and data strategy consulting services. This unique combination enables organizations to move to Agentic-Ready Data, the highest quality of data that is integrated, governed, and enriched for AI, automation, and analytics initiatives at enterprise scale. Over 12,000 organizations in more than 100 countries, including 95 of the Fortune 100, trust Precisely to support some of the world's most complex, regulated, and mission-critical data environments. Learn more at www.precisely.com. (C) 2026 Precisely Software Incorporated. All rights reserved. Precisely, its affiliates, and/or licensors proprietary information - no reproduction, competitive use, or derivative works without written consent. Availability not guaranteed. "Precisely" and associated marks are trademarks of Precisely; all other marks belong to their respective owners. SOURCE Precisely Software Limited

StorageNewsletter
Apr 7th, 2026
Smarsh launches AI enabled communication surveillance for small to medium businesses.

Smarsh launches AI enabled communication surveillance for small to medium businesses. New Noise Reduction Agent enhances communication intelligence, reduces false positives, and brings focus to real compliance issues. As compliance teams across financial services struggle to keep pace with exploding volumes of digital communications and intensifying regulatory scrutiny, Smarsh announced the launch of its Noise Reduction Agent, an autonomous AI capability designed to dramatically reduce compliance alert volume up to 60% and eliminate thousands of hours of non-actionable review work each month.For small and mid-sized financial firms operating under the same regulatory obligations as the world's largest banks - but without comparable staffing - alert fatigue has become a structural risk. Reviewers often process thousands of daily communications, the majority of which pose no regulatory concern. "Compliance teams aren't overwhelmed by misconduct - they're overwhelmed by the volume of noise," said Sheldon Cummings, president, Corporate Business, Smarsh. "Noise Reduction Agent allows firms to suppress low-risk communications before they ever reach supervision queues, dramatically reducing review backlogs while preserving full regulatory defensibility." Early preview reports have shown promising results. * Up to 60%+ reduction in false positives * 40+ hours saved per reviewer per month * 20% increase in redirected capacity How it Works Today, nearly half of all global email traffic is spam, highlighting the scale of the noise compliance teams must filter every day. Unlike traditional filtering tools that operate after alerts are generated, Noise Reduction Agent applies AI during ingestion within Smarsh Professional Archive. The system automatically identifies and suppresses low-risk email content - such as spam, disclaimers, newsletters, promotional text, and automated system messages - while preserving complete records for audit and regulatory purposes. This proactive approach enables firms to reduce operational burden without compromising supervision, compliance, or defensibility and allowing them to focus on real compliance issues. Expanding AI Beyond Global Banks While AI-powered surveillance has historically been deployed primarily by the largest financial institutions, Smarsh is making mature AI capabilities accessible to smaller compliance teams for the first time. The Noise Reduction Agent builds on more than a decade of AI innovation deployed across the world's largest financial institutions and reflects a broader shift toward autonomous AI systems that augment human expertise rather than replace it. "We're proud to deliver a scalable surveillance solution grounded in best-in-class AI governance and model risk management," said Maya Keekattil, VP, product management. "Our mission has been clear: bring enterprise-grade AI supervision to small and mid-sized firms in a way that is accessible, affordable, and built for regulatory confidence." Smarsh was named a Leader for the seventh consecutive time in the 2025 Gartner Magic Quadrant for Digital Communications Governance and Archiving Solutions. Read also: Experienced product and finance leaders join Smarsh to support the company's next phase of growth New solution enables financial firms and government agencies to meet compliance obligations on the modern messaging standard

Corporate Compliance Insights
Mar 27th, 2026
GRC news roundup: Workiva, Smarsh, TrustCloud, Kroll & more.

GRC news roundup: Workiva, Smarsh, TrustCloud, Kroll & more. GRC technology is one of the fastest-growing segments in enterprise software. Here's the latest from brands across the industry. New products & platforms. If there's a theme in recent GRC product news, it's agentic AI - vendors are racing to move beyond copilots and chatbots toward systems that can act, investigate and remediate with minimal human intervention. Recent announcements reflect that shift across cybersecurity, communications compliance and risk management. * TrustCloud launched a security assurance platform designed to integrate governance, risk and compliance with cybersecurity operations for enterprise CISOs. * Workiva introduced AI-powered capabilities across its GRC platform spanning controls management, audit management and risk management. * Smarsh unveiled a suite of AI agents for legal discovery and communications surveillance, including a discovery agent and an intelligent agent for compliance monitoring. * Relyance AI released Lyo, an autonomous data security tool that monitors how AI agents interact with enterprise data in real time. * Living Security launched an AI-native human risk management platform powered by Livvy, an AI risk intelligence engine. * Keysight Technologies introduced a software bill of materials manager, a platform for generating and managing SBOMs to support compliance with regulations, including the EU Cyber Resilience Act. Partnerships. Across financial crime compliance and identity verification, vendors are increasingly combining capabilities. * Sumsub and ComplyAdvantage announced an integration embedding ComplyAdvantage's Mesh intelligence layer into Sumsub's AML screening platform for KYC, KYB and transaction monitoring workflows. * Socure and Checkr Trust announced a partnership combining Socure's identity verification with Checkr Trust's criminal background data network within Socure's RiskOS platform. * Kroll and Greenboard announced a partnership pairing Kroll's compliance advisory services with Greenboard's AI-native platform for financial services firms.

Business Wire
Mar 18th, 2026
Smarsh launches AI agents to cut corporate legal discovery costs by 75%

Smarsh, a global communications intelligence company, has launched AI-native agents that reduce legal discovery costs by up to 75% and compress investigation timelines from weeks to hours. The Portland-based firm unveiled its Discovery Agent and Intelligent Agent solutions, designed to transform how organisations handle compliance and litigation matters. The Discovery Agent uses AI to surface relevant information early in investigations, whilst the Intelligent Agent reduces alert review volumes by up to 50% through contextual filtering. The platform can detect three to five times more genuine risks whilst addressing alert fatigue common in financial institutions. Smarsh is also launching CryoStore, a new storage tier supporting AI-ready data retention at reduced costs. The solutions are built on domain-adapted large language models maintaining regulatory transparency and auditability requirements.

The Tech Bulletins
Mar 5th, 2026
Smarsh Launches AI-Enabled Communication Surveillance for Small to Medium Businesses

Smarsh launches ai-enabled communication surveillance for small to medium businesses. Published March 6, 2026 PORTLAND, Ore.-(BUSINESS WIRE)-As compliance teams across financial services struggle to keep pace with exploding volumes of digital communications and intensifying regulatory scrutiny, Smarsh today announced the launch of its Noise Reduction Agent, an autonomous AI capability designed to dramatically reduce compliance alert volume up to 60% and eliminate thousands of hours of non-actionable review work each month. For small and mid-sized financial firms operating under the same regulatory obligations as the world's largest banks - but without comparable staffing - alert fatigue has become a structural risk. Reviewers often process thousands of daily communications, the majority of which pose no regulatory concern. "Compliance teams aren't overwhelmed by misconduct - they're overwhelmed by the volume of noise," said Sheldon Cummings, President, Corporate Business at Smarsh. "Noise Reduction Agent allows firms to suppress low-risk communications before they ever reach supervision queues, dramatically reducing review backlogs while preserving full regulatory defensibility." Early preview reports have shown promising results. * Up to 60%+ reduction in false positives * 40+ hours saved per reviewer per month * 20% increase in redirected capacity How it Works Today, nearly half of all global email traffic is spam, highlighting the scale of the noise compliance teams must filter every day. Unlike traditional filtering tools that operate after alerts are generated, Noise Reduction Agent applies AI during ingestion within Smarsh Professional Archive. The system automatically identifies and suppresses low-risk email content - such as spam, disclaimers, newsletters, promotional text, and automated system messages - while preserving complete records for audit and regulatory purposes. This proactive approach enables firms to reduce operational burden without compromising supervision, compliance, or defensibility and allowing them to focus on real compliance issues. Expanding AI Beyond Global Banks While AI-powered surveillance has historically been deployed primarily by the largest financial institutions, Smarsh is making mature AI capabilities accessible to smaller compliance teams for the first time. The Noise Reduction Agent builds on more than a decade of AI innovation deployed across the world's largest financial institutions and reflects a broader shift toward autonomous AI systems that augment human expertise rather than replace it. "We're proud to deliver a scalable surveillance solution grounded in best-in-class AI governance and model risk management," said Maya Keekattil, VP of Product Management. "Our mission has been clear: bring enterprise-grade AI supervision to small and mid-sized firms in a way that is accessible, affordable, and built for regulatory confidence." Smarsh was named a Leader for the seventh consecutive time in the 2025 Gartner(R) Magic Quadrant(TM) for Digital Communications Governance and Archiving Solutions. Download the full Gartner Digital Communications Governance report here to see why Smarsh continues to set the standard for compliance. About Smarsh Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in all of their digital communications. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become losses, fines, or headlines.