Fund Operations - Client Servicing Associate, Japanese Speaker

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?  This is a unique opportunity for you to work in the Operations Services Delivery Team, where we provide a range of services to institutional asset managers and owners based around the Asia Pacific region.  

As a Client Services Associate in Fund Operations Team, you will be responsible for the production and delivery of Financial Statements of Accounts and related accounting and/or portfolio information.  Certain oversight functions are also performed on compliance and performance reports sent both to the clients and their investment managers.  You will be primarily responsible for the day-to-day service management of clients, ensuring queries are answered, problems are resolved and issues are escalated.  You will serve as the point of escalation for the clients and have a broad knowledge of fund accounting , along with sound experience of managing clients.  

Job responsibilities:

• Produce and validate a suite of International Financial Reporting Standards (IFRS)-compliant and regulatory reports timely and accurately
• Take full ownership for all reporting activities, hub governance and project management of service change request
• Analyze client accounting records and escalation, where appropriate, of any potential issues identified
• Coordinate visits to accounting clients, for periodic service reviews, accounting, technology training, etc.
• Take leadership role between internal and external parties (e.g. Clients, Fund Managers, Relationship Managers, Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green
• Maintain orderly set of records for each client, including client service level agreements, to facilitate query management and internal or external audits
• Support of the continuous development of processes and controls within the group
• Provide training and development for the junior members of the group

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Finance, Accounting, or related disciplines
• At least 6 years of financial reporting, audit or fund accounting experience
• Good understanding of security types and the respective accounting treatment
• Knowledge of stock market practices and data vendor systems (e.g. Bloomberg).
• Detailed understanding of Microsoft Office applications (e.g. Excel, Visual Basic for Applications (VAS), Access, Word etc.)
• Fluency in written and spoken Japanese is required in order to communicate with Japanese stakeholders and clients 
• Professional approach to delivering quality client service
• Committed approach with the ability to communicate effectively within a small team
• Flexible and willing to work additional hours at peak reporting times if necessary
• Highly motivated, execution driven, flexible, and versatile character with ability to influence and negotiate for results. 
• Strong end to end ownership, governance, controls, risks and dependency management

Preferred qualifications, capabilities, and skills:

• Experience of International Financial Reporting Standards (IFRS) and/or International Accounting Standards (IAS) is an advantage
• Strong analytical and problem-solving skills with operational experience in other products such as Investment Compliance (post trade monitoring - understanding of investment guidelines/breach investigation process) and/or Performance Analytics (performance analysis/reporting) process/platforms is preferred