Caesars Entertainment

Operates casinos, resorts, and entertainment venues

KYC Customer Operations Supervisor

Financial Crime & AMLConfirmed live in the last 24 hours

Full-timeLas Vegas, NV, USANo salary listed

About the Job

Requirements

At least 1 year of customer support experience.
At least 1 year of experience working in a fast-paced environment.
At least 1 year of experience handling private or sensitive customer data.
Type at least 35 words per minute.
Work varied shifts, including nights, weekends, and holidays.
Have good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
Work independently with minimal supervision.
Assess situations and make informed decisions.
Work through high-volume and stressful periods.
Have interpersonal communication skills.
Have problem-solving skills.
Handle a diverse range of activities and effectively prioritize responsibilities.
Sit for extended periods of time.
Lift, carry, pull, or push 25 pounds.
Type for extended periods of time.
Write for extended periods of time.

Responsibilities

Process new customer applications and KYC documentation, including selfie sign-ups, Onfido submissions, Ontario reviews, and Nevada paper applications.
Handle customer accounts and make account adjustments.
Handle and secure sensitive customer data, including personally identifiable information.
Support sportsbooks and the management team.
Generate customer win/loss statements and deposit/withdrawal statements.
Update customer mobile account addresses, phone numbers, and email addresses.
Update documents on file, such as driver's licenses.
Respond to support emails in a timely manner.
Organize documents for scanning.
Work in accordance with department policies and procedures to comply with gaming statutes and regulations.
Perform other duties as required.

Caesars Sportsbook, America’s leading sports book provider is adding a Customer Operations Supervisor to our KYC Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sportsbooks and management team. This is an exciting opportunity to join the world’s leading sports betting company.

1 + years Customer Support experience
1+ years of experience working in a fast-paced environment
1+ years of experience dealing with private/sensitive customer data
Ability to type 35 words per minute
Ability to multi-task
Work varied shifts, including nights, weekends, and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods.
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities

ADDITIONAL REQUIREMENTS

Must be able to sit for extended periods of time
Must be able to lift, carry, pull or push 25lbs
Must be able to type for extended periods of time
Must be able to write for extended periods of time

Generate win/loss statements for customers
Generate deposit/withdrawal statements for customers
Updating customer mobile account addresses/phone numbers/emails
Update documentation on file such as driver’s licenses
Processing KYC documentation
Selfie Sign-Ups
Onfido Submissions
Ontario Reviews
Nevada Paper Applications
Perform account adjustments
Respond to Support emails in a timely manner
Responsible for organization of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Other duties as required

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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