Full-Time
Manager – Enterprise Customer Success
Posted on 4/16/2024
Apple device management and security solutions
Junior
Eau Claire, WI, USA
- 2+ Years experience working in a customer service or sales role
- Experience as a proven leader in the context of a team environment
- Strong familiarity with the Apple ecosystem
- Experience helping customers with complex needs to be successful
- Experience working in a Technical Support or Customer Success role
- Experience managing a team
- Strong familiarity with Jamf products and relevant integrated technologies
- Experience with tracking and reporting on key performance metrics
- Hiring, training, development, and ongoing management of the Enterprise Customer Success team
- Onboarding, operational training, resource management, and the growth and development of staff
- Ownership and success of Enterprise accounts at Jamf
- Improving processes and workflows to maximize team reach and impact
- Interviewing and hiring employees into department
- Assisting in training staff and ensuring processes are implemented effectively and efficiently
- Providing resources to teams to achieve goals of customer retention
- Acting as an escalation point for account escalation and remediation
- Creating and improving processes for proactively engaging with customers
- Collaborating with other departments to drive customer success
- Serving as a consistent customer advocate to drive customer focus
- Providing regular reports related to the achievement of team and individual goals
- Developing growth plans for employees and nurturing leadership within the department
- Engaging in performance management to hold staff accountable for metrics, goals, and deliverables
- Building and improving team cohesion and a healthy work environment
- Maintaining a high-level understanding of Jamf’s product portfolio and associated third-party solution
Jamf provides a comprehensive management and security solution for Apple devices, offering zero-touch deployment, mobile device management, application management, and endpoint protection. Trusted Access by Jamf ensures secure device management, user identity, and endpoint protection, allowing only trusted users on enrolled, safe devices to access company data.
Company Stage
IPO
Total Funding
$332.2M
Headquarters
Minneapolis, Minnesota
Founded
2002
6 month growth
↓ -3%1 year growth
↓ -2%2 year growth
↑ 1%Benefits
Health, mental health, dental, vision
Life and Disability, Short-Term Disability, Long-Term Disability
401(k)
Pension
Employee Stock Purchase Plan (ESPP)
Restricted Stock Units (RSU)
Personal and volunteer time off
Tuition reimbursement for lifelong learning
Maternal and paternal leave
On-site fitness centers, standing desks, subsidized transportation, and WFH stipend for all new hires