Manager – Enterprise Customer Success

What you’ll do at Jamf

At Jamf, we empower people to be their best selves and do their best work. The Manager of Enterprise Customer Success is responsible for the hiring, training, development, and ongoing management of the Enterprise Customer Success team. This includes onboarding, operational training, resource management, and the growth and development of staff. The Manager of Enterprise Customer Success is responsible for a team charged with the ownership and success of Enterprise accounts at Jamf. This role aims to maximize the success of Jamf’s Enterprise customers as measured by customer retention and customer growth.

This role requires the Manager, Enterprise Customer Success to periodically be in-person in the Minneapolis, MN;  Eau Claire, WI; or Austin, TX Jamf office 

What you can expect to do this role:

• Demonstrate a relentless passion for the success of Jamf’s customers
• Keep a highly skilled team engaged and focused on key initiatives
• Constantly improve processes and workflows to maximize team reach and impact 
• Work with Human Resources team to interview and hire employees into department
• Assist in training staff and ensure processes are implemented effectively and efficiently
• Provide resources to teams to achieve goals of customer retention
• Act as an escalation point for account escalation and remediation 
• Create and improve processes for proactively engaging with customers to maximize the timing and effectiveness of customer interactions
• Collaborate with other departments to drive customer success as a discipline at Jamf
• Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
• Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
• Develop growth plans for employees and nurture leadership within the department
• Engage in performance management to hold staff accountable for metrics, goals and deliverables
• Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention
• Maintain a high-level understanding of Jamf’s product portfolio and associated third-party solution

What we are looking for:

• 2+ Years experience working in a customer service or sales role (Required)
• Experience as a proven leader in the context of a team environment (Required)
• Strong familiarity with the Apple ecosystem (Preferred)
• Experience helping customers with complex needs to be successful (Required)
• Experience working in a Technical Support or Customer Success role (Preferred)
• Experience managing a team (Required)
• Strong familiarity with Jamf products and relevant integrated technologies (Preferred)
• Experience with tracking and reporting on key performance metrics (Preferred)
• #LI-Hybrid

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world