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Full-Time

Manager – Enterprise Customer Success

Updated on 9/6/2024

Jamf

Jamf

1,001-5,000 employees

Manages and secures Apple devices for organizations

Data & Analytics
Enterprise Software

Junior, Mid

Eau Claire, WI, USA + 2 more

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • 2+ Years experience working in a customer service or sales role (Required)
  • Experience as a proven leader in the context of a team environment (Required)
  • Experience helping customers with complex needs to be successful (Required)
  • Experience managing a team (Required)
Responsibilities
  • Demonstrate a relentless passion for the success of Jamf’s customers
  • Keep a highly skilled team engaged and focused on key initiatives
  • Constantly improve processes and workflows to maximize team reach and impact
  • Work with Human Resources team to interview and hire employees into department
  • Assist in training staff and ensure processes are implemented effectively and efficiently
  • Provide resources to teams to achieve goals of customer retention
  • Act as an escalation point for account escalation and remediation
  • Create and improve processes for proactively engaging with customers to maximize the timing and effectiveness of customer interactions
  • Collaborate with other departments to drive customer success as a discipline at Jamf
  • Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
  • Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
  • Develop growth plans for employees and nurture leadership within the department
  • Engage in performance management to hold staff accountable for metrics, goals and deliverables
  • Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention
  • Maintain a high-level understanding of Jamf’s product portfolio and associated third-party solution

Jamf specializes in managing and securing Apple devices for various organizations, including businesses, hospitals, schools, and government agencies. Its cloud-based software platform allows these clients to connect, manage, and protect their Apple products and corporate resources without needing to physically handle the devices. This platform is unique as it is specifically designed for the Apple ecosystem, making it the only large-scale solution of its kind. Jamf generates revenue through subscription fees for its services, helping organizations ensure their Apple devices are secure and functioning efficiently. The company's goal is to enable organizations to succeed with Apple technology by providing specialized management and security solutions.

Company Stage

IPO

Total Funding

$332.2M

Headquarters

Minneapolis, Minnesota

Founded

2002

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-4%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Being named a Leader in the IDC MarketScape and by Frost & Sullivan highlights Jamf's industry recognition and leadership.
  • Strategic partnerships with companies like Splashtop and Climb Channel Solutions enhance Jamf's service offerings and market reach.
  • The launch of an Apple enterprise training program with MCC showcases Jamf's commitment to education and skill development.

What critics are saying

  • Recent layoffs indicate potential financial or operational challenges that could affect employee morale and productivity.
  • The discovery of new malware threats underscores the ongoing security challenges in the Apple ecosystem.

What makes Jamf unique

  • Jamf is uniquely specialized in managing and securing Apple devices, unlike competitors who may offer broader but less specialized solutions.
  • Their cloud-based platform is specifically designed for Apple infrastructure, making it the only large-scale solution of its kind.
  • Jamf's focus on diverse sectors such as business, healthcare, education, and government allows it to cater to a wide range of organizational needs.

Benefits

Health, mental health, dental, vision

Life and Disability, Short-Term Disability, Long-Term Disability

401(k)

Pension

Employee Stock Purchase Plan (ESPP)

Restricted Stock Units (RSU)

Personal and volunteer time off

Tuition reimbursement for lifelong learning

Maternal and paternal leave

On-site fitness centers, standing desks, subsidized transportation, and WFH stipend for all new hires