Full-Time

Manager – Enterprise Customer Success

Posted on 8/6/2024

Jamf

Jamf

1,001-5,000 employees

Manages and secures Apple devices for organizations

Enterprise Software
Cybersecurity

Junior, Mid

Eau Claire, WI, USA + 2 more

More locations: Austin, TX, USA | Minneapolis, MN, USA

Requires periodic in-person presence in Minneapolis, Eau Claire, or Austin.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • 2+ Years experience working in a customer service or sales role (Required)
  • Experience as a proven leader in the context of a team environment (Required)
  • Experience helping customers with complex needs to be successful (Required)
  • Experience managing a team (Required)
Responsibilities
  • Demonstrate a relentless passion for the success of Jamf’s customers
  • Keep a highly skilled team engaged and focused on key initiatives
  • Constantly improve processes and workflows to maximize team reach and impact
  • Work with Human Resources team to interview and hire employees into department
  • Assist in training staff and ensure processes are implemented effectively and efficiently
  • Provide resources to teams to achieve goals of customer retention
  • Act as an escalation point for account escalation and remediation
  • Create and improve processes for proactively engaging with customers to maximize the timing and effectiveness of customer interactions
  • Collaborate with other departments to drive customer success as a discipline at Jamf
  • Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
  • Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
  • Develop growth plans for employees and nurture leadership within the department
  • Engage in performance management to hold staff accountable for metrics, goals and deliverables
  • Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention
  • Maintain a high-level understanding of Jamf’s product portfolio and associated third-party solution

Jamf specializes in managing and securing Apple devices for various organizations, including businesses, hospitals, schools, and government agencies. Its cloud-based software platform allows these clients to connect, manage, and protect their Apple products and corporate resources without needing to physically handle the devices. This platform is unique as it is specifically designed for the Apple ecosystem, making it the only large-scale solution of its kind. Jamf generates revenue through subscription fees for its services, ensuring that organizations can efficiently manage and secure their Apple devices. The company's goal is to help organizations succeed with Apple by providing specialized solutions tailored to their needs.

Company Stage

IPO

Total Funding

$29.2M

Headquarters

Minneapolis, Minnesota

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Microsoft Azure expands Jamf's market opportunities and cloud capabilities.
  • Partnership with SGNL strengthens Jamf's security offerings for enterprise clients.
  • Morgan Stanley predicts a >60% upside with security cross-sell opportunities.

What critics are saying

  • Increased competition from other Apple management solutions could impact Jamf's market share.
  • Integration with Microsoft Azure may expose Jamf to competition from Microsoft's solutions.
  • Dependency on SGNL for identity security could pose risks if SGNL faces challenges.

What makes Jamf unique

  • Jamf is the only large-scale platform designed for Apple infrastructure and security.
  • Jamf's cloud-based software allows remote management of Apple devices without physical handling.
  • Jamf's strategic partnerships enhance its Apple device management and security capabilities.

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Benefits

Health, mental health, dental, vision

Life and Disability, Short-Term Disability, Long-Term Disability

401(k)

Pension

Employee Stock Purchase Plan (ESPP)

Restricted Stock Units (RSU)

Personal and volunteer time off

Tuition reimbursement for lifelong learning

Maternal and paternal leave

On-site fitness centers, standing desks, subsidized transportation, and WFH stipend for all new hires

INACTIVE