IT Support Intern

We are seeking an IT Support Intern to assist with day-to-day IT operations and end-user support across our global organization. In this role, you will work alongside our IT team to troubleshoot hardware and software issues, support employee onboarding and offboarding, assist with endpoint management, and help maintain IT systems and documentation. This internship provides hands-on experience supporting a global workforce and developing practical IT troubleshooting, systems administration, and customer service skills.

This position reports to the North American (NA) IT Operations Supervisor.

Responsibilities

• Assist with troubleshooting hardware, software, and connectivity issues for in-person and remote users.
• Monitor IT support tickets, track reported issues, and help ensure timely resolution.
• Support employee onboarding and offboarding, including account setup, access changes, and device preparation and recovery.
• Assist with configuring, deploying, updating, and troubleshooting Windows and macOS devices.
• Help maintain user accounts, permissions, and licenses in Active Directory, Microsoft Entra ID, and Microsoft 365.
• Provide end-user assistance with Microsoft Office applications, Google Workspace, Adobe, Jira, and Confluence.
• Support Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive, and Teams.
• Assist with meeting-room technology, video conferencing equipment, and collaboration tools.
• Help maintain IT asset inventory, including hardware and software tracking.
• Create and update technical documentation, troubleshooting guides, training materials, and knowledge base articles.
• Learn and assist with endpoint management and software deployment tools, such as Microsoft Intune, Windows Autopilot, and Automox.
• Follow established IT security practices and help ensure devices and systems meet company requirements.
• Collaborate with global IT team members to support users across different regions and time zones.
• Assist with IT projects, system improvements, and other duties as assigned.

Minimum Qualifications

• Currently pursuing a Bachelor's degree in Information Technology, Computer Information Systems, or a related field.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with computer hardware, software installation, troubleshooting, and basic networking concepts.
• Exposure to Microsoft 365 applications and user account management is a plus.
• Familiarity with IT ticketing systems, Jira, Confluence, or other technical support tools is a plus.
• Understanding of basic IT security principles and best practices.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written English communication skills.
• Customer-focused approach with the ability to explain technical concepts clearly to non-technical users.
• Ability to work collaboratively with a global team and learn new technologies.

Preferred Qualifications

• Relevant coursework, personal projects, or previous experience in IT support, help desk operations, or systems administration.
• CompTIA A+, Network+, or Security+ certification, or progress toward a relevant certification.
• Exposure to Active Directory, Microsoft Entra ID, Microsoft Intune, or endpoint deployment tools.
• Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and remote support tools.

Physical Requirements

• Ability to lift and carry up to 25 pounds.
• Ability to stand, walk, and sit for extended periods as needed.