Senior Business Analyst - Salesforce.com
About the job
- Experience in Salesforce CRM with end-to-end implementation experience.
- Salesforce.com integration experience, including integration between different business systems and experience working with integration tools.
- Experience soliciting, gathering, and analyzing user input and requirements.
- Experience creating wireframe documents with information architecture.
- Experience authoring requirements, definition, and related documentation.
- Experience collaborating with business stakeholders, business process owners, technical project managers, and technical teams to execute business analysis tasks.
- A bachelor's degree or equivalent qualification.
- Must be willing to travel 35–50%.
- Must be authorized to work for any U.S. employer.
- Gather requirements, perform business process analysis, and sign off on e-business features and functionality for a portfolio of large-scale e-commerce websites.
- Manage complex, multidisciplinary CRM consulting projects.
- Lead junior consultants and client staff through engagements.
- Support the development of subject-matter expertise, thought leadership, and strategic capability by delivering customer-management solutions.
- Perform end-to-end cross-discipline leadership throughout the software development lifecycle.
- Remain accountable for on-time, high-quality software project deliveries, including analysis, design, development, and quality assurance.
- Define and document requirements.
- Work with customers and client stakeholders to understand and define business requirements.
- Work directly with technologists to develop use cases and functional specification documents.
- Solicit, gather, and analyze user input and requirements.
- Identify and involve key stakeholders.
- Identify and interview internal and external subject-matter experts.
- Author and compile surveys.
- Interface with technical managers and teams.
- Collaborate with counterparts in information technology, including project, development, and quality-assurance managers, and development resources to create and validate business requirements and project specification documents.
- Experience with large-scale web projects, ideally involving the creation and launch of major business-to-business e-commerce websites.
- Experience in cognitive design, information architecture, and user-centered design.
- Experience in Human-Computer Interaction, Cognitive Design, or a similar field of study.
- Experience working with creative and technical project teams.
- Proficiency in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint, and other project-management and time-tracking tools.
About the company
Acumen Solutions helps organizations achieve business outcomes by implementing Salesforce-based solutions and other strategic technologies. Its teams of strategists, subject-matter experts, and engineers work with clients to diagnose problems beyond pure technology and deliver tailored systems that drive revenue growth and stronger customer relationships, including specialized solutions for the public sector to streamline operations and boost productivity. The company differentiates itself through deep industry experience, a collaborative approach with clients, and a proven track record with Fortune 500 firms, along with a strong emphasis on social responsibility and sustainable community impact. The goal is to deliver measurable results for clients—improved revenue, better customer engagement, more efficient operations, and lasting community benefits.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
1999
Get referred to Acumen Solutions
See people who can refer or advise you
Simplify's Take
What believers are saying
- Salesforce's February 2026 Agentforce releases expand demand for implementation talent.
- Agentforce Nonprofit launched in FY26 Q4, strengthening consulting needs around mission-driven customers.
- Salesforce's ongoing AI and industry launches increase services attach rates across 2026.
What critics are saying
- Acumen no longer exists as an independent employer after Salesforce's 2021 acquisition.
- Agentforce Operations, launched April 29, 2026, automates back-office consulting work.
- Salesforce faces active 2025 LLM copyright litigation, distracting leadership through 2027.
What makes Acumen Solutions unique
- February 1, 2021, Salesforce absorbed Acumen into Salesforce Professional Services.
- Acumen brought deep public sector, manufacturing, and financial services Salesforce expertise.
- Its consulting value sits inside Salesforce Customer 360, not as a standalone firm.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
401(k) Retirement Plan
Remote Work Options
Paid Vacation
Flexible Work Hours
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Family Planning Benefits
Fertility Treatment Support
Growth & Insights and Company News
6 month growth
-28%1 year growth
-28%2 year growth
-28%In December 2021, Salesforce Inc., a US-based cloud-based software company, acquired Acumen Solution for an undisclosed amount.