Full-Time

Implementation Trainer

Posted on 4/15/2024

Granicus

1,001-5,000 employees

Cloud-based civic engagement platform for governments

Data & Analytics

Government & Public Sector

Mid, Senior

Remote in USA

Required Skills

Communications

Requirements

3-5 years of experience working in software/tech, specifically around user training facilitation
Proven track record of developing and maintaining reference-able customer relationships
Basic understanding of technology and the ability to learn new technologies quickly
Passion for customers
Excellent communications skills
Ability to create efficiencies in daily processes
Ability to work with multiple cross-functional teams
Relentless commitment to doing the most valuable work first
Track record of functioning well in a fast-paced, dynamic environment with competing demands
Value the importance of user experience

Responsibilities

Master the Granicus Product Family Platforms for OneView / GovQA
Create training plans and facilitate training sessions for Semi-Annual Training Conferences
Train and enable customers to utilize the OneView CRM (primarily) and GovQA Public Records Software via online training sessions
Facilitate webinars for current and prospective customers
Provide additional consulting and training services as need arises
Improve and design training resources and collateral for clients and internal peers
Identify and troubleshoot training environment challenges and escalate as appropriate
Work closely with Project Managers to advise on progress and share ideas
Effectively communicate insights and plans to cross-functional team members
Interact with both internal team members and external customers (end-users)
Ensure training deadlines are met and produced for on-time project deliverables
Onsite travel to customer site is required for this role (up to 30%)

This Product Trainer role lives within the customer engagement arm of the Granicus’ OneView and GovQA product families and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience.

As a Product Trainer, you’ll be an expert on the OneView, and a key partner in the successful training initiatives across the United States. Your role is key to the complete customer life cycle, starting as early as pre-sale, by facilitating monthly webinars to educate current and prospective customers about the capabilities of our public records software, and ending with collaboration with members of the Training Team, including our Sr Tech Writer and Training Team Lead in creation of content that can be accessed through our Knowledge Base post-implementation.

Your role is responsible for the creation, maintenance, and facilitation of all Granicus training curriculum. This includes, but is not limited to, presentations, webinars, scripts, videos, and collaboration on supporting documentation.

During customer implementations, your role will support Implementation Consultants, Project Manager, Technical Writer and the Lead Trainer to ensure the Granicus customer is provided with training best suited for their implementation. Additionally, you will participate in State and County Enterprise Implementations in addition to the monthly webinars and customer training conferences.

What your impact will look like:

Master the Granicus Product Family Platforms for OneView / GovQA
Create training plans and facilitate training sessions for Semi-Annual Training Conferences
Train and enable customers to utilize the OneView CRM (primarily) and GovQA Public Records Software via online training sessions.
Facilitate webinars for current and prospective customers.
Provides additional consulting and training services as need arises.
Proactively improve and design training resources and collateral for clients and internal peers
Identifies and troubleshoots training environment challenges and escalates as appropriate.
Work closely with Project Managers that interface with customers alongside you - to advise on progress and share ideas.
Effectively communicate your insights and plans to cross-functional team members.
Interact with both internal team members and external customers (end-users)
Ensure training deadlines are met and produced for on-time project deliverables.
Travel: Onsite travel to customer site is required for this role (up to 30%)

You’ll love this job if:

3 – 5 years of experience working in software/tech, specifically around user training facilitation
Proven track record of developing and maintaining reference-able customer relationships
You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
You can work both independently and as a member of cross-functional teams, some remote
You have a basic understanding of technology and the ability to learn new technologies quickly
You have a passion for customers
You have a relentless commitment to doing the most valuable work first
You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
You have excellent communications skills – listening, verbal, and written
You have the ability to create efficiencies in daily processes
You help drive your team’s success
You value the importance of user experience
You will ensure timely and thorough communication of strategy, deliverable status, and results

Granicus

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Website

View Company Profile

Granicus provides a unique opportunity to work at the heart of civic technology, delivering solutions that enhance communication and engagement between government entities and the public. This company is deeply embedded in the operations of over 5,500 government agencies, utilizing cloud-based technologies to manage everything from records to digital communications effectively. Employees at Granicus are pivotal in enabling stronger, more transparent government-citizen connections, making it an ideal workplace for those passionate about impacting public administration positively.

Company Stage

Series A

Total Funding

$30M

Headquarters

Denver, Colorado

Founded

1999

Growth & Insights

Headcount

6 month growth

↑ 5%

1 year growth

↑ 18%

2 year growth

↑ 48%