At least 5 years of law firm operations or legal operations experience.
Strong understanding of the Texas personal injury workflow from intake through settlement and litigation support.
Experience managing teams in a high-volume environment.
Experience with legal case management software and key performance indicator reporting.
Strong leadership, communication, and organizational skills.
Ability to enforce accountability and improve team performance.
Responsibilities
Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams.
Build, document, and enforce standard operating procedures for firm workflows.
Manage staff performance, accountability, workload distribution, and training.
Track key performance indicators including lead conversion, settlement cycle time, demand readiness, and operational efficiency.
Improve communication between intake, case managers, vendors, and leadership.
Monitor case management systems, task completion, and file quality.
Identify operational bottlenecks and implement process improvements.
Manage vendors including marketing agencies, records providers, call centers, and software systems.
Assist leadership with staffing forecasts, operational planning, and budgeting.
Help maintain high client satisfaction and reduce client complaints.
Prepare operational reports and performance updates for ownership.
Desired Qualifications
At least 3 years of experience in plaintiff personal injury law is strongly preferred.
Bilingual English and Spanish language ability is a plus.
About the Role
We are seeking an experienced Personal Injury Operations Manager to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.
The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.
Responsibilities:
Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
Build, document, and enforce SOPs for firm workflows
Manage staff performance, accountability, workload distribution, and training
Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
Improve communication between intake, case managers, vendors, and leadership
Monitor case management systems, task completion, and file quality
Identify operational bottlenecks and implement process improvements
Manage vendors including marketing agencies, records providers, call centers, and software systems
Assist leadership with staffing forecasts, operational planning, and budgeting
Help maintain high client satisfaction and reduce client complaints
Prepare operational reports and performance updates for ownership
Qualifications:
5+ years of law firm operations or legal operations experience
3+ years in plaintiff personal injury strongly preferred
Strong understanding of Texas PI workflow from intake through settlement/litigation support
Experience managing teams in a high-volume environment
Experience with legal case management software and KPI reporting
Strong leadership, communication, and organizational skills
Ability to enforce accountability and improve team performance
Bilingual English/Spanish is a plus
Preferred Keywords
Personal Injury Operations Manager • PI Operations • Plaintiff Personal Injury • Legal Operations Manager • Law Firm Operations • Intake Management • Pre-Litigation • Case Management • KPI Reporting • SOP Development • Texas Personal Injury • Legal Administration • Vendor Management • High Volume Law Firm
Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.
Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.
Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.
Benefits: Comprehensive benefits package including health insurance, paid time off, and more.
Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.