Product Enablement Lead @ LogicMonitor

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in Boston, MA, Austin, TX, Santa Barbara, CA, or San Francisco, CA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let’s grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You’ll Do:

LM Envision, LogicMonitor’s leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the sixth year in a row!

The Product Enablement Lead’s role is to equip GTM teams with the knowledge and skills they need to maximize customer product adoption and value. The Product Enablement Lead will play a pivotal role in bridging the gap between product development and go-to-market (GTM) teams, supporting product launches, and driving user adoption through comprehensive training and resources. Within the Global Training & Enablement team, they will serve as the lynchpin for product knowledge dissemination and strategic alignment.

A successful candidate will possess a blend of technical knowledge, interpersonal skills, strategic thinking, and agility. They’ll be able to understand their audience to deliver applicable and interactive materials, foster collaboration and solicit feedback, leverage technology, and measure the impact of their enablement. This position reports directly to the Director of Global Training & Enablement.

Here’s a closer look at this key role:

Design and develop training materials (i.e. presentations, demos, and interactive modules) for internal teams such as Sales, Marketing, Customer Success, and Support to ensure they have a comprehensive understanding of the product and its features
Conduct training sessions, webinars, and workshops to educate employees on product features, and benefits
Support product launches partnering closely with Product and GTM teams to build training collateral (i.e. Demos, demo scripts, FAQs) for new product releases or major updates that aligns with overall GTM strategy and objectives
Gather feedback and Insights from internal teams to identify knowledge gaps and areas for improvement in training and product materials
Collaborate with Product Teams to stay updated on product roadmaps and upcoming features, ensuring the enablement content is current and relevant
Collaborate with Sales and CX Enablement teams to ensure teams are prepared with the knowledge and tools they need to effectively communicate product value propositions, address objections, and close deals
Monitor and Report on the effectiveness of enablement through metrics and KPIs, providing insights for continuous improvement
Collaborate with Channel teams to identify value and access for any materials created

What You’ll Need:

3-5 years of experience in a role where you developed a deep understanding of the product, industry, and effective communication strategies. For example, training & enablement, customer support, sales engineering, product lifecycle development, etc
Deep technical acumen in Enterprise Software and the B2B SaaS market, with a demonstrated ability to grasp Observability products, their features, and benefits
Knowledge in adult learning principles, training methodologies, and instructional design
Excellent written and verbal communication skills for creating clear, concise, and engaging enablement materials
Strong interpersonal skills to effectively collaborate with cross-functional teams, including product, sales, marketing, and customer experience teams
Ability to analyze data, gather insights, and measure the effectiveness of enablement initiatives
Proficiency in managing multiple projects simultaneously, ensuring timely delivery of enablement programs and materials
Flexibility to adapt to changing product landscapes, emerging technologies, and evolving business needs
Understanding of sales and CX processes, strategies, and techniques to align enablement efforts with business goals

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Anticipated Application Close Date: 10/15/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$69,615—$101,750 USD

Product Enablement Lead

LogicMonitor

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