Network Plus

Maintains, builds, and delivers utility infrastructure

Utilities Administrator

Logistics & TransportationUpdated on Nov 13

Full-timeTalacre, Holywell, UK£28.1k /moIn-person

About the Job

Requirements

Previous experience in an administrative role.
Proficiency in Microsoft Office.
Ability to prioritize workload and work to tight deadlines.
Exceptional attention to detail.

Responsibilities

Provide a front-line telephone service to internal and external customers.
Liaise with supervisors and subcontract teams to coordinate programmes and ensure client and operational requirements are met professionally and efficiently.
Maintain timely and accurate input and uploading of information into works management systems, ensuring issues are recorded and escalated.
Provide a high level of customer service to external and internal customers.
Collate, coordinate, and distribute the operational job pack.
Provide daily and weekly reports as required and ensure service levels and objectives are achieved.
Contribute solutions to problems, embrace change, and provide a positive and innovative input to the team.
Report safety issues in line with company procedures.

As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

We are looking for someone to:

Provide a front-line telephone service to both internal and external customers
Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
Ensure that all the client and operational requirements are met in a professional and efficient manner
Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
Ensure the collation, co-ordination and distribution of the operational job pack
Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
Ensure that safety issues are reported in line with Company procedures

Previous experience in an administrative role
Proficient IT skills in Microsoft Office
Ability to prioritise workload and work to tight deadlines
Exceptional attention to detail

About the Company

Network Plus

Maintains, builds, and delivers utility infrastructure

Network Plus provides utility and infrastructure services across the UK, supporting the maintenance, construction, and delivery of essential services in sectors such as wastewater, power, local infrastructure, gas, telecoms, and water. It delivers end-to-end solutions for infrastructure projects, handling planning, design, construction, and ongoing maintenance, with revenue generated mainly through long-term contracts with clients like local authorities and large utility companies. The company differentiates itself through a strong emphasis on safety, efficiency, and the adoption of new technologies and methods to improve service delivery on large-scale projects that require specialized equipment and expertise. Its goal is to ensure critical infrastructure remains reliable and efficient, supporting sustainable operations and long-term client relationships.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Salford, United Kingdom
Founded: 2000

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