2024 Product Management – Advanced Insights & Analytics Intern

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns. We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9. Through our Speaker Series and Events, you’ll have the opportunity to meet and learn from some of the best in the business.

As an intern at Five9, you can expect to:

Learn.  Learn about yourself, your field and what makes Five9 special.

“I’ve met so many kind, intelligent people since starting, and I’ve learned a lot from them already. Everyone is more than willing to answer any questions I have, and in doing so, have created a healthy and encouraging environment.” – 2022 Advanced Solutions Analyst Intern

Contribute.  Contribute to the success of the company, your team, and real, impactful projects.

“There hasn’t been a moment where I feel like I didn’t belong at Five9 since everyone has been extremely welcoming and helpful from day one. Whenever I’m in a meeting, my work and opinions are taken into consideration, and I’m always offered support from my team.” – 2023 Data Science Intern

Grow.  Grow as a student, an employee, as a person!

“There are so many opportunities within Five9 to be active within the community. I see myself participating in company events, joining and being active in ERGs, and overall being an active member of the community. I feel Five9 values all interns because of the many opportunities that they offer each one of us to feel welcome.” – 2023 Sales Operation Intern

The Team

This internship is with the Product Management department.  Product Management is responsible for the Five9 product roadmap and works with the engineering teams that build our software as well as perform detailed analyses of the competitive landscape in which we operate.

We develop detailed product specifications and work closely with engineering scrum teams and release managers to get new Five9 products into the market.

Responsibilities

• Paired with a mentor, you will research real-world use cases for advanced analytics in contact centers with the business objective to improve customer experience
• You will develop and evaluate machine learning models for analytics of contact center operational data
• Develop and present business cases to the stakeholders
• Collaborate closely with engineering to procure customer datasets
• Report and present findings and recommendations including results in the form of a final presentation to senior leader in Product Engineering
• Build dashboards and visualizations that deliver actionable business insights to improve/optimize contact center operations

Qualifications

• Rising college senior or above, pursuing a degree in Engineering with emphasis on Analytics and Data Science
• Must be able to work out of the San Ramon, CA headquarters this summer.
• Must have a solid understanding of SQL and BI tools
• Deep understanding and experience with modern R or Python frameworks for machine learning and deep learning
• Hands-on experience applying machine learning to tackle real-world problems

Benefits

• Opportunity to gain valuable experience working for a leader in the CCaaS space
• Intensive 12-week, full-time paid internship
• Opportunity to learn the art of product management working with a fun Product Engineering team
• Professional and personal development throughout the program including networking opportunities

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