Full-Time

Director of Revenue Operations

Updated on 5/29/2024

Help Scout

Help Scout

201-500 employees

Provides customer support software solutions


Senior

Remote in USA

Required Skills
Sales
Hubspot
Salesforce
Marketing
Looker
Data Analysis
Requirements
  • Minimum of 3 years leading a team in Revenue Operations and Data within a SaaS environment
  • Deep understanding of data environments and technology stacks
  • Proficiency with CRM platforms like HubSpot and Salesforce
  • Expertise in BI tools, specifically Looker
  • Experience supporting revenue generation in marketing, sales, and partnerships
  • Established processes for managing an indirect sales team
Responsibilities
  • Lead a team in designing strategy, choosing technology, and building analytics infrastructure
  • Ensure reliability, consistency, and accuracy of reporting data and metrics
  • Develop and refine Revenue Operations roadmap
  • Oversee technology across Revenue team including CRMs, data stack, and automations
  • Manage operations related to variable compensation payouts for sales and marketing
  • Collaborate with product and engineering teams to improve data warehousing and data architecture

Help Scout offers a shared inbox, help center, and live chat software with over 50 integrations, including features like live chat and knowledge base. The platform is trusted by over 12,000 customers globally, including well-known brands like Buffer and GrubHub.

Company Stage

Series B

Total Funding

$28M

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

5%

2 year growth

15%