Community Service Officer

Posting Close Date

Applicants must submit their completed application by 12-07-2026 at 11:59 p.m. MST

Application and Special Instructions

The minimum age to apply for this position is 18 years old.

Applicants for this position will be required to complete a Preliminary Applicant
Questionnaire (PAQ) by 5:00 PM on Tuesday, December 8, 2026. The link to the PAQ will be emailed separately after your application is submitted.

The recruitment process includes a written assessment that is scheduled
to be administered on Friday, January 8, 2027. This is the ONLY DATE the assessment will be offered. Please BLOCK YOUR CALENDAR NOW to ensure you will be able to attend the assessment. The assessment is offered IN-PERSON ONLY; there is no remote option.

The CSO Academy is scheduled to start on Monday, June 7, 2027.

Important details regarding the Community Service Officer position:
*Incumbents will be required to work rotating shifts to include days, nights, weekends, and holidays.
*Overtime will be required as necessary.
*The training process is extensive; incumbents will attend an academy that is 9 weeks long and requires a high level of commitment and time dedication.
*The probation period is 18 months.
*Work is fast-paced and often stressful. It requires the ability to adjust quickly to changing job assignments and the ability to safeguard confidential information.
*Incumbents will often be exposed to highly sensitive and graphic content to include written documentation, photos and other evidence collected as part of investigative reports.
*This position requires the ability to safely drive both sedan and SUV-type vehicles during daylight and nighttime hours. This requirement also includes times of inclement weather.
*Incumbents will be frequently exposed to severe weather conditions to include
excessive heat and heavy rain.

Candidates placed on the Civil Service Eligibility List must successfully pass the
following:
*An extensive background investigation, including local, state and national
criminal and fingerprint checks
*Motor Vehicle History
*Pre-employment medical testing which includes: Basic Physical, Long Audio Test, Respirator Physical, Hep B Vaccine, MMR, TB Skin Test, Non-NIDA Drug Test, 30 lb Lift Test

Position Specific Summary

The Community Service Officer position at the City of Tucson’s Police Department responds to and investigates non-emergency crimes, accidents, and dispatched calls. Provides front-facing customer service to members of the public at police facilities. Engages in field duties that do not involve enforcement of state laws, investigation of violent crimes, or responding to emergencies.

Work is performed under the supervision of a Police Sergeant. This position does not supervise.

Duties and Responsibilities

• Investigates non-violent crimes by interviewing witnesses and victims, dusting for fingerprints, gathering, tagging and storing evidence, taking photographs, confirming status of stolen property, initiating recovery procedures, and preparing reports. Testifies in court about actions performed when required.
• Responds to and investigates traffic collisions by securing the scene, providing point control, clearing the roadway, interviewing drivers and witnesses, arranging for medical care if necessary, taking photographs, entering information into a computer and preparing reports. Testifies in court about actions performed when required.,
• Provides customer service by answering the telephone, responds to requests for information, and refers callers to other agencies and resources. Gathers, records, and enters information to complete police reports.
• Conducts proactive patrols at city parks and businesses and recovers located property. Enforces parking ordinances by issuing tickets, warnings, and towing vehicles. Participates in missing person searches. Directs traffic for collision scenes, special events, and traffic congestion.
• Attends neighborhood meetings to provide crime trend information and prevention techniques. Attends recruiting events to enhance the image of the police department and seek new applicants.
• Provides field training for new Community Safety Officers.
• Performs all other tasks and duties as assigned.

Working Conditions

Must be available to work any shift required by the department, including days, nights, weekends, and holidays.

Work will include some exposure to physical, ergonomic, or emotional hazards.

Incumbents will be frequently exposed to severe weather conditions to include excessive heat and heavy rain.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

High school diploma or equivalent

Experience

No experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Valid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle DivisionValid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division

Preferred Qualifications

POSITION DETAILS

Job Profile

J6305 - Community Service Officer

View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G104

Hourly Range

$19.97 - 29.95 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Police Department

Department Link

https://www.tucsonaz.gov/Departments/Police

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.  The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected].

Recruiter Name

Chalis Ruiz

Recruiter Email

[email protected]

For general Human Resources questions please contact 520-837-4190.