Full-Time
I.T. Network Technician
Confirmed live in the last 24 hours
Robotic Assistance Devices
51-200 employees
AI-driven robotic security and surveillance solutions
Junior, Mid
Ferndale, MI, USA
Position requires onsite presence in Ferndale, MI.
- College degree in computer science or equivalent.
- CompTIA A+ certificate
- Minimum 2+ years of experience in a technical support role.
- Hands on experience with Office365 environment
- Experience with PC imaging and deployment software
- Working knowledge of Windows and Linux desktop operating systems
- Experience with troubleshooting and debugging approaches.
- Basic understanding of network TCP/IP model.
- Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
- Commitment to continuous improvement and quality of support and service
- Good interpersonal skills and communication to interact with all levels of management
- Ability to follow instructions and pay attention to small details
- CompTIA Network+ Certificate.
- Provide technical support for hardware, software and network related issues.
- Configure, install, and manage corporate devices including but not limited to PCs and Android tablets.
- Manage incoming support inquires from our Ops Team.
- Balance incoming support requests and escalation, while attempting to determine root causes to
- Resolve user issues on manufacturing floor and in field.
- Assist in creating and maintaining of documentation.
- Observe all safety rules and promote a safe working environment with team members.
- Maintain strict GMP (Good Manufacturing Practices).
- Debugging and troubleshooting
- Follow the company process
Robotic Assistance Devices (RAD) provides AI-driven robotic security solutions designed to enhance safety and security for various clients, including schools and enterprise organizations. Their primary product, ROSA (Responsive Observation Security Agent), is a security robot that offers 24/7 monitoring and integrates with existing security systems. Unlike traditional human guards, RAD's robots can significantly reduce security costs while improving overall performance. The company generates revenue through the sale and leasing of its robotic devices, along with maintenance and support services. RAD aims to transform the security industry by offering advanced technology that provides immediate returns on investment and enhances the protection of employees, guests, and properties.
Company Stage
N/A
Total Funding
N/A
Headquarters
Ferndale, Michigan
Founded
2016
6 month growth
↑ 5%1 year growth
↑ 5%2 year growth
↑ 5%
Simplify's Take
What believers are saying
- RAD's innovative solutions have led to substantial cost savings for clients, such as the $300,000 saved by a client over three years with just two ROSAs.
- Expansion into industries like oil and gas with specialized products like the solar-powered AVA demonstrates RAD's ability to adapt and meet diverse market needs.
- The introduction of new products and features, such as the ATM Hook & Chain Attacks Deterrent Solution and SelectBlur video privacy application, showcases RAD's commitment to continuous innovation.
What critics are saying
- The security and surveillance market is highly competitive, requiring RAD to continuously innovate to maintain its edge.
- Dependence on strategic partnerships, like the one with Nightingale Security, could pose risks if these alliances face challenges or dissolve.
What makes Robotic Assistance Devices unique
- RAD's AI-driven robotic security solutions offer a significant cost advantage over traditional human guards, providing immediate ROI for clients.
- Their flagship product, ROSA, integrates seamlessly into existing security systems, offering 24/7 monitoring capabilities that are not feasible with human personnel.
- RAD's strategic partnerships, such as with Nightingale Security, enhance their global reach and technological capabilities, setting them apart from competitors.
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