HMI Technical Support Engineer - Software & System Focus

Introduction to the Job

ASML is seeking a highly motivated Technical Support Engineer to join our Customer Support organization in Hsinchu, Taiwan. This role focuses on software and system support for advanced semiconductor equipment, including software upgrades, troubleshooting, system maintenance, and issue resolution.

The successful candidate will work closely with customers, field service engineers, global support teams, and development organizations to ensure system stability, maximize equipment availability, and deliver effective technical solutions. In addition to core support activities, the engineer is encouraged to drive automation, data analytics, and AI-enabled solutions to improve operational efficiency and troubleshooting effectiveness.

Role and Responsibilities

• Perform software installation, upgrades, patches, and system recovery activities for customer systems.
• Troubleshoot complex software, system, and equipment-related issues in Windows and Linux environments.
• Analyze logs, diagnostics, and engineering data to identify root causes and implement corrective actions.
• Support machine maintenance, qualification, and customer escalations at semiconductor fabs.
• Collaborate with global development teams and technical experts to resolve software and system issues.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Drive continuous improvement initiatives through automation, scripting, and digital solutions.
• Provide technical coaching and knowledge sharing to field service engineers and customers.
• Contribute to future AI-enabled troubleshooting and smart support capabilities.

Education and Experience

Required

• Bachelor's degree or above in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Mechatronics, or related technical disciplines.
• Experience in system support, software troubleshooting, equipment maintenance, or technical engineering environments.
• Familiarity with semiconductor manufacturing equipment or high-tech industrial systems is preferred.

Preferred

• Experience in semiconductor industry, automation equipment, or customer support organizations.
• Hands-on experience with software deployment, patch management, and system integration.
• Experience working in customer-facing environments.

Skills

Technical Skills

• Windows system administration and troubleshooting
• Linux operating system administration and diagnostics
• Software installation, upgrade, and configuration management
• Software debugging and root cause analysis
• Log analysis and troubleshooting methodologies
• Network fundamentals and system integration concepts
• Data analysis and technical reporting

Programming & Digital Skills

• Python programming (preferred)
• Scripting and automation development
• AI application development or AI-assisted engineering solutions
• Familiarity with data analytics tools and automation platforms
• Experience with troubleshooting knowledge management systems is a plus

Soft Skills

• Strong analytical and problem-solving mindset
• Excellent communication and interpersonal skills
• Ability to work independently under pressure
• Strong customer focus and service attitude
• Effective collaboration across global and cross-functional teams
• Knowledge-sharing and coaching capability

Language Skills

• Fluent English communication (spoken and written)
• Ability to communicate technical topics effectively with global stakeholders
• Mandarin Chinese proficiency required

Other Information

• Location: Hsinchu, Taiwan
• Customer-facing position with frequent interaction with semiconductor fabs and international teams.
• On-site support and cleanroom activities may be required.
• Occasional travel for customer support, training, and project assignments.
• Flexible and proactive mindset required to support dynamic customer and business needs.
• Opportunity to participate in digital transformation, automation, and AI-driven support initiatives within the organization.
• Career development path toward Senior Technical Support Engineer, Technical Lead, System Architect, or Digital Solution Specialist.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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