Account Services Specialist - NAM

Salary Range: 62000 to 77000 (Currency: CAD) (Pay period: per-year-salary)

If you were in the Account Services Specialist - NAM role now, here are some of the core activities you would be doing:

Owning the end-to-end allocation and fulfillment process for top-tier wholesale accounts, maintaining accurate order prioritization and optimizing shipment timing and phasing
Executing allocation strategy under constrained supply, balancing service level commitments with inventory availability and making clear prioritization decisions
Providing visibility into order status, risks, and delivery outlook to internal and external stakeholders
Partnering closely with Wholesale Sales, key account buyers, and forecast analysts to align on delivery timing, manage account expectations, and navigate orderbook changes and trade-offs
Collaborating cross-functionally with Demand Planning, Supply Planning, and Commercial to proactively identify and resolve risks to key account fulfillment

Here are some of the things you could be working on in the future:

Refining allocation rules and prioritization frameworks to improve service level consistency across the wholesale account base

Building account-level reporting and risk visibility tools that support faster, more informed fulfillment decisions

Contributing to process improvements that scale across the regional wholesale planning team

Are you our next Account Services Specialist - NAM?

You have a bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field

You have 2-5+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role, preferably in the apparel or consumer goods industry

You have a solid understanding of orderbook management, including prebook, in-season, and replenishment order types 

You have a working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment

You have experience managing large volumes of orders across multiple accounts with strong attention to detail

You have strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues 

You have worked knowledge of SAP or an equivalent Enterprise Resource Planning (ERP) system

You have experience with advanced planning tools such as o9, Blue Yonder, Anaplan, Oracle (preferred)

You communicate clearly and confidently with cross-functional partners, and can navigate account-level trade-offs and competing priorities 

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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