Bulk Fuels Customer Service Attendant

About

Join Petro Star Inc., Alaska’s only locally owned operating refining and marketing company, a trusted supplier of fuels and petroleum products throughout the state. With refinery operations in North Pole and Valdez, Petro Star plays a vital role in supporting Alaska’s military installations, aviation industry, commercial businesses, and remote communities.

As a subsidiary of Arctic Slope Regional Corporation (ASRC), Petro Star is committed to operational excellence, safety, integrity, and service. Our employees are the foundation of our success, bringing expertise, innovation, and dedication to every aspect of our business.

At Petro Star, we foster a collaborative work environment where employees are empowered to grow professionally, contribute meaningfully, and make a lasting impact on Alaska’s energy future. We are proud to offer rewarding career opportunities for individuals who share our commitment to excellence, teamwork, and continuous improvement.

Overview

The Bulk Plant Customer Service Attendant is responsible for providing superior customer service and delivering an exceptional experience.  The Bulk Fuel Plant Customer Service Attendant is responsible for the safe, efficient, and environmentally sound operation of the Bulk Plant fueling station.  This includes monitoring and dispensing of bulk heating oil, customer service, cleaning and minor maintenance of equipment and facilities and assisting with the coordination of customer related activities that occur at the Bulk Plant fuel Kiosk. In addition, the fuel dock attendant will assist Bulk Plant operations staff in the performance of their duties including cleaning of the containment area, grounds, buildings, and parking lot.  Weekend, holiday, and occasional after-hours work is required. This position will be responsible for operations performed at the Heating Oil Kiosk and Heating Oil Island to ensure customers are able to purchase Bulk Heating Oil at the North Lane Rack at The Sourdough Fuel Bulk Plant in a safe clean environment.

Essential Responsibilities

• Must be organized, flexible, able to multi-task, and perform in a fast-paced environment.
• Must provide exceptional customer service that builds loyalty.
• Clean and perform routine minor maintenance on the Bulk Plant fueling station, kiosk, equipment, and associated facilities.
• Perform periodic safety inspections on the Bulk Plant fueling system and fueling containment areas.
• Receive, check, and verify fueling deliveries and associated products.
• Monitor fuel tank status and make recommendations for fuel deliveries.
• Assist with commercial truck arrivals to the load rack and public fuel dispensers. Monitor the loading of any commercial gasoline products.
• Instruct customers in the proper methods for performing fueling operations and supervise dispensing of fuel products.
• Enforce rules, regulations, best management practices and site provisions.
• Collect payments in the form of cash, credit, and debit cards.
• Answer customer inquiries regarding Heating Oil availability, transport (bulk, drum, tote, etc.), and pricing. 
• Balance bulk fuel inventory daily.
• Operate Point of Sale equipment & proper invoicing of fuel in both DM2 and Ruby Commander Systems.
• Some pumping of fuel required.
• Maintain confidentiality.
• Responsible for electronic and paper filing, document retention and data input daily.
• Perform all tasks in a safe manner to minimize risk to customers, employees, and property.
• Will help warehouse staff when shorthanded or when immediately unavailable.
• Order and maintain supplies as well as items for sale to customers.
• Other duties as assigned to ensure the safety, overall presentation, and perception of the facility.

Qualifications

• Customer service experience required.
• High school diploma or equivalent preferred.
• Proven record of outstanding attendance and punctuality.
• Working knowledge of Heating Oil Products and their applications.
• Working knowledge of Heating Oil and Motor Fuel products preferred.
• Must be able to use Point of Sale System.
• Working knowledge of Microsoft Suite (including Excel, Work, Outlook) and experience working with a computerized billing and inventory system preferred.
• Competency Requirement

ASRC values the competencies that enable individual and organizational success. The Company maintains an enterprise competency framework that outlines core and role-specific expectations across levels. Competency requirements and definitions are reviewed periodically and may evolve to reflect business needs. Employees are expected to demonstrate the competencies applicable to their role as maintained by Human Resources and their business unit. 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possess the ability to write routine reports and correspondence.  Possess the ability to speak in a group format to employees and customers. 

Mathmatical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Possess the ability to deal with problems involving multiple variables in standardized situations.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, climb or balance.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job includes the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a busy office setting.  The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

Why Petrostar is Different

Purpose-Driven Work: Every day, Petro Star employees help fuel Alaska's economy and infrastructure. From supporting military readiness and aviation operations to delivering energy solutions to remote communities, your work directly contributes to keeping Alaska moving.

Safety-First Culture: Safety is at the core of everything we do. We are committed to maintaining the highest standards of environmental stewardship, operational integrity, and workplace safety while empowering employees to take ownership of safe and responsible operations.

Career Growth Opportunities:

• Professional development and technical training programs
• Mentorship from experienced industry leaders
• Opportunities for advancement across refinery, operations, engineering, maintenance, commercial, and corporate functions
• Continuous learning and career development support

Industry Leadership & Stability:

• Alaska’s only locally owned and operated petroleum refining and marketing company
• 40+ of experience serving Alaska's energy needs
• Backed by the strength and stability of ASRC, one of Alaska's largest and most successful companies
• Critical supplier to military, aviation, commercial, and rural markets throughout Alaska

Total Rewards

At Petro Star, we believe exceptional people deserve exceptional benefits. Our comprehensive total rewards package reflects our commitment to your success, well-being, and financial security.

Financial Security:

• Competitive salaries with performance-based opportunities
• 401(k) retirement plan with company matching contributions*
• Employee referral bonus opportunities

Health & Wellness:

• Comprehensive medical plan options through the Federal Employee Health Benefits (FEHB) Program*
• Dental and vision insurance options*
• Employee Assistance Program (EAP) for employees and their families
• Supplemental insurance offerings including life insurance, disability coverage, AD&D, accident insurance, critical illness insurance, hospital indemnity, legal services, identity theft protection, and pet insurance*

Professional Development:

• Leadership development programs
• Technical and professional skills training
• Mentorship and career advancement opportunities

* Benefit eligibility varies by position, employment status, and work location. Specific benefits for this role will be discussed during the hiring process.

Petro Star Inc., a division of ASRC, is a drug-free workplace and pre-employment drug testing is part of the hiring process. 

ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status, age or any other legal protected status.  EOE:  M|F|D|V EEO Poster. 

Petro Star Inc. is the refining division of Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act. 

ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law. 

If you require assistance or a reasonable accommodation during the application process, please contact us at [email protected].