Octal Philippines

Frontline Customer Support - Technical Coach

Customer Education & Training +1Confirmed live in the last 24 hours

Full-timeManila, Metro Manila, Philippines$80k - $100kHybrid

About the Job

Requirements

A bachelor's degree in IT or Business, or equivalent experience.
At least 2 years of experience in technical support, preferably in SaaS, ERP, or property technology.
Experience supporting complex products such as OneSite, Accounting, and CRM tools.
At least 2 years of experience as a Technical Coach or in an equivalent role.
Experience with Python, AI tools, automation, or scripting is preferred.
Certification in Learn2Lead or Lead2Succeed.
RealPage product certifications across multiple modules.
A coaching certification.
Proven experience in performance coaching in a metric-driven environment.
At least 1 year of experience in a coaching, training, or leadership role.

Responsibilities

Provide advanced coaching, training, and troubleshooting support to frontline agents.
Mentor Technical Coaches through influence and expertise.
Build technical capability, reduce escalations, improve processes, and encourage adoption of AI-enabled support solutions.
Provide hands-on coaching and create technical resources to improve first-call resolution, escalation rates, and agent confidence.

Desired Qualifications

Experience in SaaS, ERP, or property technology support is preferred.
Experience with Python, AI tools, automation, or scripting is preferred.

Frontline Customer Support - Technical Coach

Octal Philippines Inc. · Manila City, Philippines (Hybrid) · Full-time · Posted 2026-11-04

Salary: unknown currency 80,000–100,000

Workplace: hybrid

Description

serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others

provides advanced coaching, training, and troubleshooting support to frontline agents while mentoring Technical Coaches through influence and expertise. The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands-on coaching and creating technical resources, the Technical Coach directly impacts first-call resolution (FCR), escalation rates, and agent confidence.

Requirements

Required:

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)

• 2+ years in technical support (SaaS, ERP, or property tech preferred)

• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)

• Minimum 2 years experience as Technical Coach or equivalent role

• Experience in Phyton, AI tools, automation, or scripting Preferred

• Certification in Learn2Lead / Lead2Succeed

• RealPage product certifications (multiple modules)

• Coaching Certification

• Proven experience in performance coaching in a metric-driven environment

• 1 year plus in coaching, training, or leadership role

Apply

Apply at Octal Philippines Inc.

About the Company

Octal Philippines

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Octal Philippines

See more jobs