Internship

Product Support Analyst – Fall 2024 Co-op

Posted on 5/10/2024

D2L

D2L

1,001-5,000 employees

Provides learning management system software

Education
Hardware

Kitchener, ON, Canada

Required Skills
Communications
Customer Service
Requirements
  • Customer service skills
  • Communication skills
  • Analytical skills
  • SQL experience
  • Programming knowledge (XML, HTML/XHTML, JAVA, JavaScript, ASP, .NET)
  • Knowledge of Webservices, REST, IIS
  • Understanding of Network topography
  • Experience with enterprise software applications
  • Knowledge of authentication protocols
  • Experience with Fiddler and Browser-based Analytics tools
  • Experience with eLearning software
  • Bilingual (English/French) is an asset
  • Education in technology fields (Computer Science, Information Technology, Educational Technology, Information Systems)
Responsibilities
  • Resolving client issues
  • Identifying and solving site-related issues
  • Correcting improperly configured installations
  • Logging support calls
  • Updating call tracking system
  • Improving product/tool design
  • Developing support documents
  • Participating in special projects

D2L offers the Brightspace LMS software, providing accessible, mobile, reliable, open, secure, and easy-to-use learning experiences, seamlessly integrating with various tools and serving millions of learners globally.

Company Stage

Series B

Total Funding

$168.5M

Headquarters

Kitchener, Canada

Founded

1999

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

3%