Highgate

Highgate

Hospitality and travel-focused venture capital

Guest Services Agent

Full-TimeUpdated on 9/29/2026Deadline 11/9/26
$31/hr
Entry
San Francisco, CA, USA
In Person

About the job

Requirements
  • A high school diploma or equivalent is required.
  • Computer experience is required.
  • The ability to work flexible and sometimes long hours is required.
  • The ability to lift, carry, push, pull, or otherwise move up to 20 pounds occasionally and up to 10 pounds frequently or constantly is required.
  • The ability to stand during the entire shift is required.
  • The ability to communicate effectively, both verbally and in writing, with employees and guests at all levels is required.
  • The ability to listen to, understand, and clarify concerns raised by employees and guests is required.
  • The ability to multitask and prioritize departmental functions to meet deadlines is required.
  • The ability to attend required hotel meetings and training is required.
  • Regular attendance in compliance with hotel standards and scheduling requirements is required.
  • The ability to maintain confidentiality of information is required.
  • The ability to understand and apply complex information and data from various sources to meet objectives is required.
  • The ability to cross-train in other hotel-related areas is required.
Responsibilities
  • Greet and welcome guests approaching the front desk according to hotel standards.
  • Maintain proper operation of the PBX console, when applicable, and ensure hotel standards are met.
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Log and deliver packages, mail, and messages to guests and meeting rooms.
  • Review the front-office log and trace file daily.
  • Answer guest inquiries about restaurants, transportation, entertainment, and related services.
  • Follow cash-handling and credit policies.
  • Maintain awareness of rates, packages, and special promotions listed in the Red Book.
  • Maintain familiarity with all in-house groups.
  • Monitor closed-out and restricted dates.
  • Obtain necessary information when taking room reservations and follow the rate-quoting scenario.
  • Apply hospitality terminology.
  • Follow emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Operate all relevant aspects of the front-desk computer system.
  • Complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Complete bucket checks, room-rate verification reports, and housekeeping reports.
  • Balance and prepare individual paperwork for closing the shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe-deposit boxes.
  • Maintain a warm and friendly demeanor and service-oriented interactions with guests and employees.
  • Maintain high standards of personal appearance and grooming, including the proper uniform and nametag.
  • Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maximize productivity, identify problem areas, and assist with implementing solutions.
  • Handle problems by anticipating, preventing, identifying, and solving them as necessary.
  • Maintain confidentiality and show initiative by anticipating guest or operational needs.
  • Perform other duties requested by management.
Desired Qualifications
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Customer service experience is preferred.

About the company

HTV (Highgate Technology Ventures) serves as the strategic venture capital arm of Highgate, investing in technology companies that serve hospitality and travel. It backs early-stage and growth-stage startups, mainly Seed and Series A in the U.S. and Europe, with focus areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, restaurant technology, and data analytics, to help these firms scale while leveraging Highgate’s platform. HTV differentiates itself through hospitality domain expertise, a large operating base of over 500 owned/managed hotels and 84,000+ rooms, and access to Highgate’s network and $20B+ in assets under management. The goal is to grow tech-enabled hospitality and travel ecosystems and create value for both portfolio companies and Highgate by aligning growth with the firm’s strategic assets and reach.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

N/A

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 21, 2026 brought Erica Doyne as CMO, sharpening brand and demand generation.
  • September 18, 2026 Zafolia Athens opened Greece for Highgate and expanded Southern Europe.
  • Lotte partnership and Viceroy Park Avenue add distribution, luxury exposure, and talent leverage.

What critics are saying

  • April 8, 2026 Highgate exited Goodtime Hotel, cutting 114 jobs after foreclosure stress.
  • March 26, 2026 New York upheld a $639,237 unemployment assessment against Highgate Hotels.
  • AIHG and other AI-native managers compress margins, threatening HTV's hospitality-tech thesis by 2027.

What makes Highgate unique

  • Highgate controls 500-plus hotels and 84,000 rooms, giving HTV unmatched operating data.
  • HTV invests with operator insight, not fund pressure, from partner capital and hotel P&L access.
  • Highgate pairs management, development, and investment across Europe, America, and luxury brands.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Sick Leave

Paid Vacation

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

↑ 22%

1 year growth

↑ 22%

2 year growth

↑ 22%
Travel And Tour World
Sep 25th, 2026
Highgate appoints Albert Docker to drive golf growth at Troon managed Salgados Golf Club in Portugal.

Highgate appoints Albert Docker to drive golf growth at Troon managed Salgados Golf Club in Portugal. Sep 25, 2026 3 mins to read Highgate, the global hotel management, investment and development group, has announced the appointment of Albert Docker as its new Golf Sales Manager, based at the Troon-managed Salgados Golf Club in Portugal's Algarve region. Bringing more than two decades of experience spanning golf, hospitality, operations, sales and client relationship management, Docker will play a key role in expanding Highgate's golf portfolio. His responsibilities will include growing golf-related business opportunities, enhancing partnerships with existing stakeholders and developing new domestic and international market connections. Discover more In his new position, Docker will collaborate closely with Highgate's commercial division and Troon, the global golf management company responsible for overseeing golf operations, agronomy, sales and marketing activities at Salgados Golf Club since August 2023. Docker will work alongside Esther Marijuan, Highgate Portugal's Vice President Commercial, supporting the company's strategy to strengthen its presence in the golf tourism sector. Marijuan joined Highgate earlier this year and brings significant expertise in golf resort operations, having previously held roles at two hotels situated within Troon-managed golf destinations. Tourism Industry News % buffered Powered by GliaStudios The appointment highlights Highgate's continued focus on developing premium golf experiences and strengthening its position within Portugal's growing golf and resort tourism market. "Albert's appointment is an exciting addition to our commercial team and further strengthens our focus on golf as an important part of Highgate's offering," she said. "His experience within the golf industry, combined with his strong relationships and understanding of the international golf market, will be a real asset as we look to grow this segment. I am very much looking forward to working alongside Albert as we build on the opportunities ahead." Discover more Travel News Subscription Travel Deals Aggregator Travel Trends Report "I am excited to join the Highgate team," added Albert. "There is a great team and some exciting opportunities ahead, and I look forward to working with our partners and clients to grow the golf business and deliver exceptional experiences for golfers." Troon, one of the world's leading golf and golf hospitality management companies, operates through its international division, Troon International, managing more than 60 golf courses across over 20 countries. In August 2023, the company was selected by Highgate Portugal to manage golf operations, agronomy, sales and marketing activities at Salgados Golf Club. Following the partnership, Salgados Golf Club has benefited from a focused investment and improvement programme aimed at elevating the course standards, upgrading infrastructure and enhancing the overall visitor experience. Set against the stunning landscape of Portugal's Algarve region, Salgados Golf Club offers panoramic views of the Atlantic coastline. The 18-hole golf course is located close to Salgados Beach and the Salgados Lagoon Nature Reserve, occupying the scenic lowlands behind the golden sands of Praia de Galé. The surrounding resort area also provides a range of accommodation choices, including four Highgate Portugal properties that became part of the Marriott Hotels & Resorts portfolio in 2025. These include Algarve Marriott Salgados Golf Resort & Conference Center, Marriott Residences Salgados Resort Algarve, Westin Salgados Beach Resort Algarve, and The Residences at The Westin Salgados Beach Resort Algarve. Advertisement Discover more Shipping & Logistics Cruise News Updates Aviation Industry Travel Alerts Service

PR Newswire
Sep 21st, 2026
Highgate announces appointment of Erica Doyne as Chief Marketing Officer.

Highgate announces appointment of Erica Doyne as Chief Marketing Officer. Sep 21, 2026, 09:00 ET Highgate, a leading global real estate investment and hospitality management company, today announced the appointment of Erica Doyne as Chief Marketing Officer. NEW YORK, Sept. 21, 2026 /PRNewswire-PRWeb/ - Highgate, a leading global real estate investment and hospitality management company, today announced the appointment of Erica Doyne as Chief Marketing Officer. Doyne is an accomplished marketing executive with nearly two decades of leadership experience across the travel and hospitality industry. She brings a powerful combination of strategic vision, brand-building expertise, commercial acumen, and a proven ability to lead organizations through transformation and growth. Most recently, Doyne served as Chief Marketing Officer of Cardinal Financial, where she established the company's marketing organization and led brand strategy, customer acquisition, and digital product. Previously, she spent nearly two decades with AMResorts and Apple Leisure Group, culminating in a role as Senior Vice President, Marketing & Global Branding for Hyatt's Inclusive Collection. During her tenure, she led brand and marketing strategy for a portfolio of 12 luxury resort brands spanning more than 150 properties across Mexico, the Caribbean, Central America, and Europe. Throughout her career, Doyne has launched several resort brands from the ground up, supported the opening of more than 100 resorts, and led campaigns under Bain Capital, KKR, and KSL Capital Partners ownership. "Erica is a dynamic and highly accomplished leader who understands the powerful intersection of brand, customer, technology, and commercial performance," said Highgate Principal and Chief Commercial Officer Ankur Randev. "Her experience building iconic brands, leading through transformation, and bringing innovative thinking to complex organizations will be incredibly valuable as we continue to evolve Highgate's commercial strategy." Doyne has been recognized among HSMAI's Top 25 Most Extraordinary Minds in Sales, Marketing, and Revenue Optimization and as a Ragan "Top Women in Communications" honoree in the Visionary category. She and her teams have earned numerous industry honors, including multiple HSMAI Gold Adrian Awards and Travel Weekly Magellan Awards. She currently serves on the board of the Penn Treaty Community Fund, a nonprofit foundation supporting communities across four Philadelphia neighborhoods. She holds a Bachelor of Communication from La Salle University. About Highgate Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management. Highgate has a 35-year track record as an investment manager, operating partner, and developer for REITs, private equity firms, sovereign wealth funds, high net worth individuals, and other institutional investors. With a particular focus in hospitality real estate, Highgate's portfolio includes assets across the United States, Europe, Latin America, and the Caribbean. Highgate's capabilities extend across multiple verticals including hospitality, senior housing, multifamily, short-term rentals, as well as investments in real estate-linked securities, technology platforms, operating businesses. Highgate maintains corporate offices in London, Lisbon, New York, Dallas, Los Angeles, Miami, Seattle, and Waikiki. For more information, visit: www.highgate.com. Media Contact SOURCE Highgate

Hotel Online
Sep 21st, 2026
Highgate and Eternam enter Greece with joint acquisition of Zafolia Hotel Athens.

Highgate and Eternam enter Greece with joint acquisition of Zafolia Hotel Athens. Summary. Highgate and Eternam jointly acquire Zafolia Hotel Athens, marking Highgate's first investment in Greece and expanding its Southern Europe platform. The 191-key property features a seasonal rooftop pool and holds Green Key environmental certification, with plans to renovate all guestrooms and public spaces and Eternam's Alcyon Hospitality Europe fund set to deploy about €60 million of equity over 18 months. LONDON - September 21, 2026 - Highgate and Eternam today announced that they have jointly acquired the Zafolia Hotel Athens, a 191-key independent hotel in downtown Athens. This transaction marks Highgate's first investment in Greece and expands its platform across Southern Europe. Building upon its Portugal portfolio, the Company continues to pursue opportunities across Southern Europe spanning both urban hotels and destination resorts. Highgate is committed to bringing its 35+ years of hospitality leadership to each project it pursues throughout the region. "This acquisition establishes Highgate's presence in Greece and demonstrates Highgate's ability to source and execute high-quality opportunities across markets," said Highgate Senior Vice President of Acquisitions Nicholas Mellis. "We are delighted to be partnering with Eternam on this opportunity, and we look forward to expanding our partnership across Europe." For Eternam, the acquisition of Zafolia Hotel Athens marks the second investment completed by Alcyon Hospitality Europe, following the acquisition of the Hilton Garden Inn Rome Claridge in July. The third fund in Eternam's dedicated hospitality investment range, Alcyon Hospitality Europe reflects the firm's conviction in the long-term value-creation potential of European hospitality markets, particularly in major cities. "Capital cities such as Rome and Athens combine structurally resilient leisure and business demand with quality hotel assets on which we see room for further value creation. This is an investment thesis we intend to pursue with ambition, with the fund set to deploy approximately €60 million of equity over the next 18 months," said Jonathan Donio, President of Eternam. Zafolia Hotel Athens is an upscale lifestyle hotel in downtown Athens featuring 191 guestrooms and suites and a seasonal rooftop pool and garden with sweeping city views. It holds a Green Key international environmental certification and offers convenient access to many famed city landmarks nearby. The hotel has been family owned and operated for nearly four decades. Highgate and Eternam aim to build upon the legacy of this longstanding property with reinvestment plans that include a renovation to all guestrooms and public spaces. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. To learn more, visit www.highgate.com.

HVMG
Aug 19th, 2026
HVMG names Pete Sams president.

HVMG names Pete Sams president. ATLANTA, August 19, 2026 - Hospitality Ventures Management Group (HVMG), an Atlanta-based operator of 60 premium-branded full-service hotels, resorts, and upscale select-service hotels, today announced that Pete Sams has joined the company as president. As president, Sams will oversee the day-to-day business and be responsible for company performance as HVMG continues its pursuit of operational excellence and enters its next phase of growth. "After a thoughtful and diligent search process and spending significant time getting to know Pete both personally and professionally, it became very clear that he is the right person and an exceptional fit for this role," said Robert Cole, founder and CEO. "We share a strong alignment around leadership philosophy, and Pete brings a compelling combination of operational excellence, industry relationships, financial and business acumen, and a proven ability to develop high-performing teams." Cole added, "His career provides a rare depth and breadth of experience across the hospitality industry - from his first 10 years in finance and accounting, to a decade in property-level general manager roles, to the past 12 years in senior, above-property leadership overseeing full-service, multi-unit operations. Finally, with Pete assuming the role of president, I'll be able to take a step back from the day-to-day operations and devote more of my time to strategy, strengthening our existing relationships and building new ones that will support our continued growth." Sams joins HVMG most recently from Highgate Hotels, where he served as president. Previously, Sams held multiple leadership roles within the KSL portfolio, including serving for more than six years as chief operating officer of Peregrine Hospitality and Davidson Hospitality Group. At Peregrine, he helped launch a dedicated, in-house management platform for KSL Capital that operated more than 45 distinguished hotels, including several premier destination resorts. As COO of Davidson, the company doubled in size during his tenure and won the prestigious J.D. Power Award for top guest satisfaction among third-party operators. Earlier in his career, Sams held corporate above-property leadership positions with Interstate Hotels & Resorts and White Lodging Services and spent more than a decade as a general manager with Omni Hotels & Resorts, including at its 836-room flagship hotel in Washington, D.C. After proudly serving in the U.S. Army, Sams earned his bachelor's degree in finance from Texas A&M University-Corpus Christi. "I am honored to join HVMG as president at such an exciting time in the company's evolution," Sams said. "As a founder of two companies and a former general manager himself, Robert has built HVMG from a single hotel 25 years ago into an organization with a strong foundation, an inspiring culture and values that align with my own. I am grateful for the opportunity to work with Robert and lead this talented team as we build on that foundation, continue raising the bar on performance and position HVMG for its next chapter of growth."

Hotels Magazine
Jul 28th, 2026
Viceroy marks return to New York with Viceroy Park Avenue.

Viceroy marks return to New York with Viceroy Park Avenue. Viceroy Hotels & Residences announced Viceroy Park Avenue, marking the brand's return to New York City. The hotel is set to welcome guests in December 2026 at the corner of Park Avenue South and 29th Street in Manhattan's NoMad neighborhood. Viceroy has partnered with Tao Group Hospitality to lead the hotel's food and beverage programming. Viceroy previously had a property on 57th Street in Manhattan, but it stopped operating as a Viceroy in 2019 and rebranded into Le Méridien New York, Central Park. The project is a joint real estate venture between Viceroy's parent company, Highgate, Tao Group Hospitality and BGO. "New York remains one of the most attractive and enduring hospitality markets in the world, and Viceroy Park Avenue reflects our conviction in the city's long-term growth and global appeal," said Matthew Cervino, managing partner of BGO. "By combining a premier location, differentiated luxury offerings, and best-in-class operating partners, we believe this investment is exceptionally well-positioned to deliver lasting value for our clients while setting a new standard for luxury hospitality in one of the world's most dynamic destinations. We are excited to help bring a new landmark hospitality experience to Park Avenue South." Designed by Meyer Davis Studio, the hotel will feature 252 guestrooms and suites, including four presidential suites, a rooftop pool and lounge, meeting and event spaces, and a spa and wellness area. Three of the presidential suites, located on the 18th floor, range from 755 square feet to 2,100 square feet, alongside a duplex suite with 2,000 square feet of living and entertaining space. The property offers more than 15,000 square feet of event space across three dedicated rooms. The spa and fitness center, located on the third floor, includes four treatment rooms, a sauna, steam room and cold plunge. "Viceroy Park Avenue represents an exciting milestone for our brand and a natural next step, as we continue shaping a more thoughtful, experiential approach to luxury hospitality," said Arash Azarbarzin, CEO of Viceroy Hotels & Residences. "Today's travelers are looking for moments that feel authentic, personal, and connected to the places they visit. With Viceroy Park Avenue, we are creating a hotel that reflects the energy and cultural spirit of New York City while delivering a style of hospitality that feels refined yet relaxed, elevated yet human. New York is one of the most important hospitality markets in the world, and our return to the city is an important step in the continued growth of the Viceroy brand." "Viceroy has built a reputation for delivering distinctive luxury hospitality experiences, and we're excited to partner with such an iconic brand," said Noah Tepperberg, Co-CEO of Tao Group Hospitality. "We look forward to bringing our expertise in hospitality and dining to the property and creating compelling food and beverage experiences for both guests and locals alike." Viceroy Park Avenue joins a portfolio that includes The Observatory Sun Valley, A Viceroy Resort, slated to open in fall 2026 in Sun Valley, Idaho, along with additional projects in Playa del Carmen, Puerto Vallarta, Nashville, Austin, Ft. Lauderdale, Clearwater Beach, Puerto Rico and the Hudson Valley.