Full-Time

Customer Support Associate

Healthcare Navigation

Posted on 5/30/2024

Rightway

Rightway

201-500 employees

Healthcare experience simplification through technology and services


Entry

Denver, CO, USA

Required Skills
Communications
Requirements
  • Strong organizational skills
  • Customer-centric orientation
  • Strong verbal and written communication skills
  • A high degree of empathy
  • Strong critical thinking and problem solving skills
  • Comfortable with continuous process improvement and change
  • Computer literacy
  • College degree preferred
Responsibilities
  • Healthcare navigation concierge service delivery via phone, chat, text, and email
  • Source high-quality care providers based on a member’s needs and preferences
  • Answer benefit questions and ensure members understand their options and financial responsibility
  • Support members with healthcare billing questions and issue resolution
  • Support members with care coordination

Rightway stands out as a leader in the healthcare industry by leveraging technology to simplify healthcare experiences for clients and members. Their competitive advantage lies in their ability to streamline complex processes, making healthcare more accessible and user-friendly. The company's culture fosters continuous learning and improvement, encouraging employees to contribute to technical advancements and industry leadership.

Company Stage

Series C

Total Funding

$238.7M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

5%

1 year growth

55%

2 year growth

84%