Inside Sales Representative

Inside Sales Representative

Location: Skopje, North Macedonia / Pristina, Kosovo (full-time, office-based)

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.

We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.

We’re growing our team to help bring this next chapter to life. That’s where you come in.

The Challenge to Solve

Help independent restaurant owners compete and grow by introducing them to technology and services that simplify their operations, improve the ordering experience and give them more time to focus on their business.

The Role

As an Inside Sales Representative, you'll help independent restaurant owners understand the value of partnering with Slice and how our products can make a real difference to their businesses.

You'll introduce restaurant owners to our full suite of products, with a particular focus on Slice Family Membership and Online Ordering, alongside our Phone Solution. From understanding the challenges they face to recommending the right solutions, you'll play an important role in helping new restaurant partners get started with Slice.

You'll own the full sales cycle, from prospecting and pitching through to closing and onboarding. Most of your conversations will happen over the phone, with occasional video demos to bring our products to life.

This is a fast-paced, high-volume sales role where you'll be building relationships, working towards ambitious targets and finding opportunities to grow our restaurant network. We're looking for someone who enjoys connecting with people, understands how to tailor a pitch and takes pride in helping customers find solutions that genuinely work for them.

Key focus areas include:

• Connect with independent restaurant owners across the US, introducing them to Slice and the benefits of joining our network.
• Own the full sales cycle, from prospecting and qualifying leads to pitching, closing and onboarding new restaurant partners.
• Sell our full suite of products, with a focus on Slice Family Membership, Online Ordering and Phone Solution.
• Understand each restaurant owner's needs and challenges, tailoring your approach to show how Slice can help their business.
• Build strong relationships with prospective and existing restaurant partners, identifying opportunities to introduce additional products and services.
• Deliver engaging sales conversations and product demonstrations, primarily over the phone and occasionally via video.
• Work towards individual sales targets, managing a high volume of daily outreach and follow-ups.
• Keep accurate records of sales activity, opportunities and customer interactions in our CRM.
• Partner with colleagues across Sales and other teams to ensure new restaurant partners have a smooth onboarding experience.

The Team

You'll be part of a supportive, target-driven environment where sharing ideas, learning from each other and celebrating success are all part of how we work. This role will report to an Inside Sales Manager.

Where and when you'll work

• This is a full-time, office-based role in Skopje or Pristina.
• You'll work US hours, about 4pm to midnight local time, Monday to Friday.
• Because of these hours, other work or study must not clash with your schedule.

What you'll earn

• Competitive OTE, plus uncapped commission 
• Night-hour supplement of 
• Paid training from day one.

The Winning Recipe

• 1+ years of sales experience, closing deals by phone (ideally B2B and in a high-volume environment) or 2+ years in a Customer Support or Account Management role.
• A strong track record of meeting or exceeding sales targets. Be ready to talk through your numbers and targets from your last two sales roles.
• Fluent spoken English. You'll be on the phone with US restaurant owners every day, and we'll assess this in the interview.
• Confident communication and relationship-building skills, with the ability to connect with business owners and lead engaging sales conversations.
• A natural ability to understand customer challenges, handle objections and tailor your pitch to different needs.
• Comfortable managing the full sales cycle, from initial outreach through to closing.
• Organized and proactive, with the ability to manage multiple prospects, follow-ups and priorities.
• A self-starter who enjoys working towards goals and thrives in a fast-paced, changing environment.
• Coachable, resilient and open to feedback, with a genuine desire to keep improving.
• Strong problem-solving skills and the confidence to think on your feet during customer conversations.

Nice to Have

• Experience selling to small businesses or within the restaurant technology industry.
• Experience using Salesforce or a similar CRM.
• Spanish language skills.

The Extras

Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one - we invest in your success from the start with fully paid on-the-job training
• Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
• Learning & Development program - because your skills should keep growing long after onboarding
• Referral program -  help us grow the team and get rewarded for it
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments
• A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 2-3 weeks to complete and you’d be expected to start on a specific date.

1. Application
2. 30 minute introductory meeting with Recruiter
3. 30 min Interview with a Sales Leader
4. 30 min Interview with Director, Inside Sales
5. Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.