Field Service Engineer

Job Description

Essential functions

• Providing technical support to customers via telephone and email.
• Performing on-site troubleshooting, service and repairs.
• Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
• Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards.
• Offering maintenance contracts to customers and creating the service contract quotation in the CRM.
• Performing factory calibrations (ISO 17025, if required).
• Creating and maintaining service reports in the CRM.
• Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs.
• Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.
• Providing on-site basic training to the customers.
• Completing administrative tasks associated with the CRM service module as to log all support ticket and service orders in the CRM Service.
• Taking responsibility for personal warehouse/stock.
• Cross selling to Sales Representatives when instruments need to be replaced. – Cross selling initiative
• Attending all necessary Anton Paar service trainings for the relevant product lines.

• Substituting for other Field Service Engineers within the country, if necessary. 

Qualifications

Required Education, Experience, Knowledge and Skills:

• Graduate of Engineering or equivalent
• Three years’ experience in Hardware support or repair work
• Three or more years experience in customer facing role
• High technical and analytical problem solving skills
• Self-employment and good organizational skills
• Exceptional customer service skills 
• Ability to work under pressure
• Fluency in English
• Must possess a current and valid driver’s license 
• Background in information technology is an advantage 

Additional Information

• Anton Paar Philippines offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.