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Capgemini

Global consulting, technology services, outsourcing

Enterprise Architect - Customer Experience & Digital Transformation

IT OperationsUpdated on Nov 14
Full-timeVancouver, BC, CanadaIn-person

About the Job

Requirements

  • 12–15 years of architecture experience.
  • At least 5 years in Enterprise Architecture leadership roles.
  • Experience delivering large-scale digital transformation programs.
  • Experience working across business, product, data, and technology teams.
  • Experience defining enterprise architecture roadmaps and transformation strategies.
  • Experience collaborating with C-suite and executive stakeholders.
  • Experience with enterprise architecture, solution architecture, data architecture, integration architecture, and cloud architecture.
  • Experience with digital experience and customer platforms, customer 360 and customer engagement solutions, digital experience and self-service platforms, and web and mobile application architecture.
  • Experience with API, microservices, and event-driven architectures; identity, data governance, and integration patterns.
  • Experience with one or more of Adobe Experience Platform, Microsoft Fabric, Azure Integration Services, Adobe Experience Manager or comparable CMS platforms, and cloud-native application and integration architectures.

Responsibilities

  • Define and govern target-state enterprise architecture supporting customer, digital, data, and operational capabilities.
  • Establish project KPIs and success measures.
  • Drive customer journey architecture and end-to-end customer experience transformation.
  • Define enterprise customer data and engagement strategies.
  • Enable omnichannel customer experiences across web, mobile, contact center, and digital channels.
  • Partner with marketing, sales, service, and product teams to align customer experience capabilities.
  • Govern identity, access management, and data protection architectures.
  • Translate business objectives into executable architecture roadmaps and technology strategies.
  • Provide architecture leadership across customer experience, web, mobile, cloud, data, integration, and enterprise platforms.
  • Define architecture standards, principles, patterns, and governance processes.
  • Guide application, data, security, and integration architecture decisions.
  • Partner with business, product, delivery, and engineering teams to align technology solutions with business outcomes.
  • Identify architecture risks, dependencies, scalability considerations, and technical constraints.
  • Support implementation planning, investment justification, and delivery governance.
  • Identify, assess, and recommend AI and generative AI use cases aligned with organizational objectives.

Desired Qualifications

  • A strong customer-centric mindset.
  • Ability to balance strategic architecture with practical delivery considerations.
  • Experience working in complex, multi-platform enterprise environments.
  • Ability to lead architecture discussions with senior business and technology stakeholders.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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