Housekeeping Manager

Job Description

JOB OVERVIEW 

The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution. 

This position has an annual compensation of $85,000 per year. 

DUTIES AND RESPONSIBILITIES 

• Lead daily housekeeping operations, managing team assignments and productivity expectations. 

• Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness. 

• Train team members on Faena service standards, safety, chemical handling, and room care techniques. 

• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates. 

• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies. 

• Assist with hiring, onboarding, scheduling, and team development initiatives. 

• Monitor inventory levels and ordering of linens, guest supplies, and amenities. 

• Support VIP and special guest room preparation and follow-up service. 

• Maintain lost & found documentation and property-wide cleanliness inspections. 

• Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery. 

Qualifications

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role. 

• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.). 

• Experience in union environments preferred. 

• Strong understanding of NYC DOH and OSHA compliance requirements. 

• Bilingual preferred (Spanish/English). 

• High school diploma or equivalent required; Hospitality degree preferred. 

SKILLS 

• High attention to detail and service presentation. 

• Leadership presence and team development capabilities. 

• Excellent problem-solving and conflict resolution. 

• Ability to manage multiple priorities in a fast-paced setting. 

• Effective communication and time management. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Endure various physical movements throughout the work areas 

• Ability to move safely in uneven terrain or in confined spaces 

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift 

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation: N/A to 85000 (USD) (YEARLY)