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Universal Health Services

Manages hospitals and behavioral health facilities

Program Director of Behavioral Health

Medical, Clinical & VeterinaryUpdated on Nov 5
Full-timeKennewick, WA, USANo salary listedIn-person

About the Job

Requirements

  • Strong knowledge of behavioral health clinical standards and best practices.
  • In-depth understanding of healthcare regulations, accreditation, and reimbursement models.
  • Ability to evaluate clinical quality and implement performance improvement initiatives.
  • Ability to lead, coach, and develop high-performing teams.
  • Ability to build effective relationships with physicians, nurses, therapists, executives, and community partners.
  • Skilled at conflict resolution and staff engagement.
  • Ability to analyze data, interpret trends, and develop actionable strategies.
  • Experience using metrics to improve clinical, financial, and operational outcomes.
  • Strong organizational and time-management skills.
  • Bachelor of Science in Nursing or Licensed Independent Social Worker qualification is required.
  • Active RN license or Licensed Independent Social Worker license in Washington is required.
  • A master’s degree is preferred.
  • Five to eight or more years of related work experience are required.
  • American Heart Association-issued Basic Life Support and Advanced Cardiovascular Life Support are required.
  • CPR certification is required.

Responsibilities

  • Provide clinical oversight for behavioral health programs, ensuring patient safety, quality outcomes, and evidence-based practices.
  • Develop, implement, and evaluate behavioral health services, programs, and treatment models.
  • Ensure compliance with federal, state, and accrediting agency regulations, including CMS, Joint Commission, and state licensing agencies, in coordination with the hospital.
  • Collaborate with medical, nursing, and ancillary leadership to integrate behavioral health services across care settings.
  • Direct departmental staff involved in multidisciplinary teams to address process improvements involving patients, employees, other customers, or teams.
  • Define the philosophy, goals, and objectives of the treatment program under the direction of hospital administration, Horizon clinical and operations staff, and in conjunction with the Medical Director.
  • Work with divisional and national support staff to ensure the client hospital realizes maximum value from Horizon services.
  • Oversee day-to-day operations of behavioral health departments, including inpatient, outpatient, and community-based services.
  • Develop and manage departmental budgets, including staffing models and resource allocation.
  • Analyze performance metrics, patient outcomes, and utilization data to drive continuous improvement.
  • Lead initiatives related to access to care, patient flow, and care coordination.
  • Recruit, hire, mentor, and evaluate behavioral health clinical and support staff.
  • Promote a culture of professional growth, accountability, and interdisciplinary collaboration.
  • Ensure appropriate staffing levels, competencies, and licensure requirements are maintained.
  • Support staff education, training, and competency validation.
  • Lead quality improvement initiatives focused on patient outcomes, safety, and patient experience.
  • Respond to regulatory reviews, audits, and corrective action plans.
  • Ensure compliance with ethical standards, patient rights, and confidentiality requirements.
  • Participate in organizational strategic planning related to behavioral health services.
  • Identify opportunities for service expansion, partnerships, and program innovation.
  • Represent the organization in community, professional, and regulatory settings as appropriate.
  • Maintain the contractual relationship between Horizon Health and the client hospital and, in coordination with the client, administer patient care for the program.
  • Develop and maintain a high-quality treatment program and a comprehensive community relations program.
  • Contribute to the program’s nursing and hospital operations through commitment to nursing goals and supervision of clinical staff.

About the Company

Universal Health Services

Manages hospitals and behavioral health facilities

Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.

Company size
10,001+
Company stage
IPO
Headquarters
Upper Merion Township, Pennsylvania
Founded
1978

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