General Liability Claims Specialist

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Selective Insurance Company of America is seeking a highly skilled and experienced General Liability Claims Specialist to join our Claims team in a fully remote capacity. This position is responsible for handling General Liability claims across Selective’s nationwide footprint. Preference will be given to candidates with demonstrated expertise managing General Liability claims throughout the Midwest and Western regions, including premises liability, operations liability, products liability, and construction/completed operations exposures.

In this highly visible role, the successful candidate will independently manage a complex and diverse portfolio of non-litigated General Liability claims from initial assignment through final resolution. Responsibilities include conducting thorough coverage and liability analyses, leading detailed investigations, evaluating exposures, negotiating settlements, and bringing claims to timely and equitable conclusions. The Claims Specialist will leverage strong technical expertise, sound judgment, and effective decision-making skills to ensure claims are handled in accordance with company guidelines, delegated authority, and all applicable legal and regulatory requirements.

This position offers significant autonomy and accountability, providing the opportunity to directly influence claim outcomes while delivering exceptional service to insureds, claimants, agents, brokers, and business partners. The ideal candidate will thrive in a collaborative environment, demonstrate a commitment to excellence, and contribute to the efficient, fair, and professional resolution of General Liability claims. For individuals seeking to further develop their technical expertise and make a meaningful impact within a respected organization, this role presents an outstanding career opportunity.

Responsibilities

• Manage a portfolio of General Liability claims from initial report through resolution.
• Investigate coverage, liability, and damages by gathering information from insureds, claimants, witnesses, attorneys, and other relevant parties.
• Analyze policy coverage and issue required claim correspondence in accordance with applicable laws, regulations, and company guidelines.
• Evaluate claim exposures, establish and maintain appropriate reserves, and negotiate fair and timely settlements within delegated authority.
• Coordinate with defense counsel, experts, and other service providers on litigated or complex claim matters.
• Identify recovery opportunities, including contribution and subrogation, when applicable.
• Maintain accurate and timely claim documentation, payments, and expense approvals in the claims management system.
• Partner effectively with insureds, agents, underwriters, and internal teams to deliver a responsive and high-quality claims experience.
• Recognize potential fraud indicators and refer matters in accordance with company procedures.

Qualifications

Knowledge and Requirements

• Strong verbal and written communication skills.
• Effective organization, time management, and prioritization skills.
• Sound analytical, problem-solving, negotiation, and claim-resolution abilities.
• Demonstrated judgment and decision-making within delegated authority.
• Ability to work independently and collaborate effectively with business partners.
• Proficiency with standard business software and claims management systems.
• Applicable state claims adjuster licensure preferred.

Education and Experience

• Bachelor’s degree preferred.
• Five or more years of commercial General Liability claims handling experience preferred.
• Experience evaluating and resolving bodily injury claims preferred.
• Relevant insurance industry training or professional designations preferred.

• Experience in premises liability, operations liability, products liability, and construction/completed operations exposures strongly preferred.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $83,000.00 - USD $108,000.00 /Yr.
Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.