Front Desk Manager

The Front Desk Manager is responsible for overseeing the overall guest arrival, departure, and guest service experience while ensuring operational excellence across the Front Office function. Reporting directly to the Director of Rooms, this position leads and manages three key operational areas: Front Desk, Telephone Operations (PBX), and Bell Services (Bellmen & Doormen).

The Front Desk Manager is accountable for delivering exceptional guest satisfaction, driving service standards, optimizing departmental performance, and leading a high-performing team that reflects the hotel's commitment to excellence and personalized hospitality.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3 years of experience in a similar management role.
• Previous hospitality experience is required; experience with an international hotel chain is preferred.
• Proven managerial and team leadership experience is mandatory.
• Fluent in Hebrew and English, both written and spoken.
• Strong guest service, communication, and problem-solving skills.
• Ability to work in a fast-paced hospitality environment

Key Responsibilities

• Lead and manage the daily operations of the Front Desk, Telephone Operations, and Bell Services departments.
• Ensure smooth and efficient guest arrivals, departures, and overall guest experience.
• Handle guest concerns and resolve escalated service issues in a professional and timely manner.
• Oversee staffing, scheduling, training, coaching, and performance management of team members.
• Ensure compliance with hotel policies, procedures, and service standards.
• Collaborate closely with other hotel departments to ensure seamless operations and guest satisfaction.
• Monitor departmental performance and implement continuous improvements to enhance service quality and operational efficiency.
• Support VIP arrivals, special requests, and high-profile guest experiences.