Quality Assurance Supervisor

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.  Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.  As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.  If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Quality Assurance Supervisor oversees day-to-day operational aspects, functions and workflows of Compliance auditing, monitoring, and data reporting and Quality Improvement initiatives and experience feedback. The QA Supervisor oversees a team and directly participates in tasks including ensuring accuracy of clinical documents, review of specialist billing add-ons, receipt and response to client concerns and complaints, review of internal incident reports. The QA Supervisor also provides training to new and existing clinical staff on compliance and quality related items.  The QA Supervisor trains new staff, oversees work assignments, guides and coaches and performs administrative tasks related to direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

• Oversee day-to-day operations pertaining to Compliance monitoring and auditing, and Quality Improvement functions.

• Participate in and oversee the work of others related to service encounter review and correction.

• Research and pull applicable data related to investigations.

• Facilitates timely response and submission of critical incident reports

• Work with clinical program departments to develop efficient workflows and accuracy of service encounter reporting and billing.

• Provide direct supervision to compliance and quality improvement employees, including allocation or workload, timecard approval, time off requests, oversight of training completion, training of new employees. 

• Provide guidance, problem solving, coaching and corrective action as appropriate.

• Develop, conduct, participate and facilitate compliance and quality related trainings throughout FBH.

• Assist Director of Compliance and Quality Improvement to prepare for external audits as needed.

• Address complaints and resolve problems following internal review processes and assistance from clinical treatment teams when necessary.

• Train agency staff members during orientation and refresher trainings to ensure understanding of expectations and workflows.

• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• High School graduate or equivalent required.

• 2 years of experience leading a team.

• 2 years billing and documentation review experience. Applicable college. education or specialty certification may be substituted for some experience.

• 2 years of experience in training, including large group training.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to manage a large team, while promoting a teamwork environment.

• Strong communication skills, including both verbally and in written format.

• Knowledge of medical terminology including billing and coding.

• Proficient in computer skills including Microsoft Office products. Strong preference for experience in working with Electronic Health Records.

• Able to work in a team environment, in a group setting, and in collaboration with others from diverse backgrounds.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting, which may involve sitting and using computers for four to eight hours per day.

• May be required to lift 10 - 20 pounds.

• Work may be performed out of the office and travel may be needed to outside areas.

PAY RANGE (Hourly/ Non-Exempt): $26.92- $32.80

• All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $26.92 per hour.

Our Benefits and Perks are Amazing!

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits 

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:www.fbhwa.org/careers/perks

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.