Full-Time
Senior Data Analyst
Netomi
201-500 employees
Enterprise AI for autonomous customer service
No salary listed
Noida, Uttar Pradesh, India
Remote
 Data & Analytics (1) |
|---|
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- 5+ years of experience in applied AI, conversational AI, analytics, or AI-powered customer experience solutions
- Hands-on experience with LLMs, prompt engineering, agent workflows, and tool/action-based AI systems
- Experience working with real-world customer interaction data (chat, tickets, email, call transcripts, or voice data)
- Strong analytical ability to diagnose and resolve AI behavior issues across prompts, knowledge, workflows, evaluation, and user experience
- Working knowledge of SQL and Python for data analysis, experimentation, and debugging AI behavior
- Ability to use Tableau, Power BI, or similar BI tools to analyze trends, quality signals, and performance metrics
- Experience collaborating with cross-functional teams including analytics, quality, product, and ML-Ops
- Comfortable working directly with enterprise customers and translating ambiguous requirements into clear, scalable AI solutions
- Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow/action design
- Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents
- Deliver AI solutions end-to-end, from solution design through UAT, production launch, and post-go-live optimization
- Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction
- Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities
- Implement iterative improvements across prompts, workflows, actions, guardrails, and knowledge bases based on data and evaluation results
- Collaborate with AI Quality & Evaluation teams to validate response accuracy, conversation quality, and regression risk
- Partner with Client Analytics and ML-Ops teams to act on insights, platform changes, and production issues
- Mentor junior analysts and engineers through design reviews, solution feedback, and applied AI best-practice guidance
Netomi provides an enterprise AI platform that automates customer service at scale in regulated industries. Its agentic AI watches customer journeys in real time and proactively resolves issues across chat, email, messaging, and voice using a no-code deployment that integrates with CRMs and CMS. It offers an Auto-pilot mode for autonomous resolution and a Co-pilot mode to assist human agents, and it can handle very high volumes while meeting standards like ISO 27001, SOC2, and GDPR. A partnership with Adobe helps embed AI into software layers to anticipate customer needs, aiming to reduce support costs and boost customer satisfaction by resolving the majority of inquiries autonomously.
Company Size
201-500
Company Stage
Series C
Total Funding
$147.5M
Headquarters
San Mateo, California
Founded
2016
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Simplify's Take
What believers are saying
- Microsoft Marketplace distribution and Azure deployment should accelerate enterprise adoption.[13]
- Accenture Ventures backing can expand implementation and partner-led sales execution.[13]
- Autonomous resolution of routine inquiries reduces costs and improves customer satisfaction.[8][11]
What critics are saying
- Microsoft, Salesforce, and Zendesk can bundle competing customer-service AI features.[13]
- Reliance on OpenAI, Anthropic, and Google exposes Netomi to pricing and policy shocks.[13]
- A single governance failure at a regulated customer can trigger rapid procurement freezes.[12][14]
What makes Netomi unique
- Netomi offers governed, brand-safe agentic AI for enterprise customer experience.[6][12]
- Its no-code platform automates chat, email, voice, and messaging across channels.[8][11]
- The company targets regulated, high-volume enterprises like airlines, insurers, and banks.[12][13]
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Benefits
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Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -1%Netomi, an AI company, has filed notice with the US Securities and Exchange Commission to raise $55 million in new funding. The filing was submitted under Regulation D, which allows companies to sell securities without registration under the Securities Act of 1933. Companies must file such notices within 15 days after the first sale of securities in the offering. The date of first sale is when the first investor becomes irrevocably contractually committed to invest. No additional details about the funding round, including investors or valuation, were disclosed in the SEC filing.
Shilpi Sardana has been appointed as Associate Director Talent Acquisition & People Success at Netomi, bringing global HR leadership experience and advanced qualifications in human resource management.
Netomi launched the first-ever bot on Facebook Messenger for Sony Pictures’ $100 million movie Goosebumps.
Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, has secured $30M in Series B funding led by WndrCo, the investment firm co-founded by Jeffrey Katzenberg.
The new round of funding values the company at $210 million, up from a valuation of $67.5 million in 2019