Customer Order & Fulfillment Specialist

Job Description Summary

The Customer Order & Fulfillment specialist is the key focal for GE Aviation Customer Service repairs for all customer returned assets and is the voice of the customer during the repair process. This role coordinates with customers on the repair and return of repairable assets and is involved in all aspects of the repair from the point of initial receipt to the final shipment of the unit back to the customer. Additionally, this role develops processes to ensure work is aligned and executed based on customer requirements and coordinate priorities with the Operations Management staff.

Job Description

Roles and Responsibilities

• Act as the primary contact for customer inquiries.
• Facilitate order management including the processing of orders, input into internal business systems, and upkeep of internal systems.
• Connect to and maintain customer portals and other systems as required.
• Receive/retrieve, review, and implement customer Purchase Orders, contracts and/or delivery orders.
• Prepare customer(s) repair status reports and communicate status with customer(s).
• Provide operations management team with delivery requirements to meet contractual commitments.
• Review repairs estimates and submit to customer; provide customer disposition to operations to facilitate the completion of customer asset.
• Monitor repair costs to ensure costs are within customer approved purchase order/contract funding.
• Assist other business functions such as programs, engineering, and quality in the facilitation of communication.
• Suggests improvements in products, processes and procedures in an effort to drive continuous improvement.
• Responsibilities are aligned based on products with the expectation that there is collaboration with other members of the team to cover needs during vacation times, etc.
• Support billing and collection activities.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).

Desired Characteristics

• Experience with processing customer purchase orders, to include US Government Contracts
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Strong problem solving skills.
• Ability to work independently.
• Experience in customer service position(s). 
• Experience with ERP systems such as Oracle as well as proficiency in common computing applications such as the Microsoft Excel, Outlook, and Word.

The base pay range for this position is 79,200.00 - 98,400.00 USD Annual.  The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on December 15th, 2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.