Paytm Payments Services

B2B payment gateway for enterprises

MHD Online: Operations: Calling & Email

Customer Experience & SupportConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

2–5 years of relevant experience in merchant communications, fintech operations, customer relationship management, or payments operations.
Understanding of financial terminology, digital payments, payment gateways, settlements, refunds, and transaction processes.
Working knowledge of SQL and Python.
Familiarity with customer relationship management tools, CleverTap, campaign management, or marketing automation platforms.
Good written and verbal communication skills.
Strong analytical, coordination, and problem-solving abilities.

Responsibilities

Receive and consolidate business updates from internal teams and communicate them to onboarded merchants.
Draft and manage merchant communications regarding payment updates, policy changes, operational changes, and service-related announcements.
Ensure communications are accurate, clear, timely, and aligned with business requirements.
Coordinate with Business, Product, Technology, and Operations teams to validate information before dissemination.
Use customer relationship management and communication platforms such as CleverTap to manage merchant notifications and campaigns.
Use SQL, Python, and Excel for data extraction, validation, reporting, and basic automation.
Track communication performance, maintain records, and ensure timely execution of updates.

About Paytm

Paytm is India's leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm empowers businesses with innovative payment and commerce solutions.

Role Overview

We are looking for a detail-oriented professional to manage business communications with onboarded merchants. The candidate will coordinate with internal business teams to receive updates, understand payment-related changes, and communicate accurate and timely information to merchants. The ideal candidate should have knowledge of financial terminology and technical skills such as SQL and Python.

Key Responsibilities

Receive and consolidate business updates from internal teams and communicate them to onboarded merchants.

Draft and manage merchant communications regarding payment updates, policy changes, operational changes, and service-related announcements.

Ensure communications are accurate, clear, timely, and aligned with business requirements.

Coordinate with Business, Product, Technology, and Operations teams to validate information before dissemination.

Use CRM and communication platforms such as CleverTap to manage merchant notifications and campaigns.

Use SQL, Python, and Excel for data extraction, validation, reporting, and basic automation.

Track communication performance, maintain records, and ensure timely execution of updates.

Required Skills & Qualifications

2–5 years of relevant experience in merchant communications, fintech operations, CRM, or payments operations.

Understanding of financial terminology, digital payments, payment gateways, settlements, refunds, and transaction processes.

Working knowledge of SQL and Python.

Familiarity with CRM tools, CleverTap, campaign management, or marketing automation platforms.

Good written and verbal communication skills.

Strong analytical, coordination, and problem-solving abilities.

About the Company

Paytm Payments Services

B2B payment gateway for enterprises

Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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