Business Officer

Job Description

In these casual and part-time positions (permanent and parental leave cover until August 2027), you will be a member of the Patient Services Centre and report to the Patient Services Manager. In this hospital based role, your responsibilities will include both front- and back-office administrative processes. You will be based at Epworth Eastern in Box Hill, there is a requirement to work on a rotating 7-day roster with shifts scheduled between 6:00 AM and 10:00 PM.

You will make an impact by:

• Processing patients prior to hospital admission
• Assisting patients, visitors and medical specialists with admission and discharge related enquiries
• Providing excellent customer service when working in the main or ward reception
• Completing ad hoc bookings for unplanned / after-hours admissions
• Completing other activities including health fund validations, estimates, patient attendance scheduling and performing informed financial consent

To be successful in this role…

You will be a dynamic customer service orientated business officer who takes pride and ownership in their work. Your professionalism, ability to embrace flexibility and work in a changing environment will see you settle into your new role well. You care about the way you make people feel and want the hospital experience to be special for the patient, family, medical team and your work colleagues alike.

You will have:

• Healthcare experience (desirable) 
• Minimum 2 years demonstrated experience in a similar administration, admissions, or business support role (essential)
• Proven experience working in a high-volume, customer-facing environment with competing priorities
• Strong customer service experience, with a demonstrated ability to manage difficult conversations professionally and empathetically
• Reliability and flexibility to work a rotating roster across 7 days. During departmental operational hours (6:00 AM and 10:00 PM).
• Exceptional data entry and record management skills, with demonstrated experience accurately processing high volumes of complex information in a fast-paced environment, maintaining data integrity, confidentiality, and attention to detail at all times.
• Strong stakeholder engagement and relationship management skills, with the ability to work effectively with patients, clinicians, and multidisciplinary teams

Position Description        Inherent Requirements

About Eastern

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

Qualifications

• Qualification in Customer Service (desirable) 

Additional Information

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay 
• The largest educational scholarship program of its kind in Australia
• Reduced cost of health services for you and your family at Epworth
• Opportunities for professional development  

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to make a difference?

To apply, click the I'm Interested button to attach your CV and cover letter (as a single file). 

For more information about the role, refer to the attached position description or contact [email protected]

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.