Full-Time
Technical Support Analyst
Posted on 8/21/2026
Sunbird Software
51-200 employees
Data center operations management platform
No salary listed
Sioux Falls, SD, USA
Hybrid
Travel up to 10% may be required.
Associate's
 Customer Experience & Support (1) |
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 IT & Security (1) |
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- An associate degree in a technical discipline or equivalent experience is required.
- One year of experience providing customer support in a technical environment is required.
- Demonstrated customer-facing project management, analysis, troubleshooting, and technical skills are required.
- Basic technical knowledge of computer hardware, including rack servers, power distribution units, and cabling, is required.
- Basic knowledge of Windows 7 and Windows 10 is required.
- Basic knowledge of Microsoft Excel XLS and CSV file creation is required.
- Ability to work flexible hours and travel up to 10% is required.
- Accountability and the ability to adapt, multitask, and manage changing priorities are required.
- Ability to learn and apply new skills quickly is required.
- Good oral and written communication and interpersonal skills are required.
- Support successful implementations of data center infrastructure management software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases.
- Participate in improving documentation for customer success.
- Provide troubleshooting and analysis of software bugs for customers.
- Use a ticketing system to submit, update, and close tickets in a timely fashion.
- Research, resolve, and respond to customer questions received via telephone, email, or support portal while working under supervision.
- Set up and configure Sunbird’s data center infrastructure management suite, including dcTrack and Power IQ.
- Research technical specifications and images for information technology and data center equipment located throughout data center environments.
- Analyze, scrub, and migrate data from current sources to a data center infrastructure management database.
- Develop and enhance documentation to enrich the customer experience.
- Assist with software testing when new features and fixes are completed by the engineering team.
- Facilitate timely resolution of customer issues by logging and maintaining resolution status in the corporate tracking system while working under supervision.
- Participate in online training sessions for clients and partners to maintain current knowledge of Sunbird’s software suite enhancements.
- Edit and work with AutoCAD and Visio drawings.
- Create and edit models under supervision.
- Conduct data center surveys and audits.
- Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, Access, Visio, and Project.
- Knowledge of Zoom Conference Software, Freshdesk Ticketing Software, Skype, Freshchat, Jira, Microsoft Teams, Slack, and web browser configurations.
- General database SQL knowledge.
Sunbird Software provides DCIM software that helps data center operators manage facilities, assets, workflows, and services from a single platform. It focuses on real user scenarios to streamline tasks, reducing reliance on emails and spreadsheets and replacing multiple point tools with a cohesive system. The product consolidates asset tracking, change management, work orders, capacity planning, and service delivery to automate tasks and improve visibility. The goal is to simplify data center operations, lower costs, and improve service availability through easy deployment, use, and maintenance.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Tipton, Michigan
Founded
2015
Get referred to Sunbird Software
See people who can refer or advise you
Simplify's Take
What believers are saying
- dcTrack 9.3.5 launched 2026-07-06, targeting AI infrastructure and liquid-cooling demand.
- Sunbird added NetBox and ServiceNow connectors in 2026, deepening enterprise workflow lock-in.
- Mayflex’s pan-European distribution agreement expands Sunbird’s reach across European data-center buyers.
What critics are saying
- Sunbird’s 2023 breach destroyed trust; relaunching Sunbird Messaging revives security skepticism.
- Haberer-Longville v. Sunbird Software, Inc. filed 2026-04-22, signals employee relations risk.
- Any next privacy failure in Sunbird Messaging kills the Android app’s credibility and revenue.
What makes Sunbird Software unique
- dcTrack 9.3.5 models liquid cooling hardware, including CDUs and manifolds, for AI data centers.
- Sunbird’s certified ServiceNow connector adds circular updates and parent-to-child field mapping in 2026.
- The platform combines operations and monitoring across dcTrack and Power IQ for a single source of truth.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Remote Work Options
Paid Vacation
Tuition Reimbursement
Company News
New Release Enables a Single Pane of Glass for More Complete Technology Asset ManagementPISCATAWAY, N.J., April 28, 2025 /PRNewswire-PRWeb/ -- Sunbird Software, a global innovator in second-generation Data Center Infrastructure Management (DCIM) software, today announced the general availability of dcTrack® release 9.2.3.dcTrack 9.2.3 includes a new enhanced UniversalConnector G2. This feature provides bidirectional integration between dcTrack and multiple systems such as ServiceNow®, Cisco ACI®, and Equinix SmartView®, enabling data center professionals to synchronize assets and their attributes across different systems in real time."Many organizations struggle with siloed data about their technology and IT assets. They are looking for a single pane of glass for all their infrastructure across all their sites and need a way to keep asset data synchronized across systems," said Herman Chan, President and CEO of Sunbird Software. "The new UniversalConnector G2 makes dcTrack the single source of truth while reducing manual effort, improving data accuracy, and supporting data-driven collaboration across teams."With the new UniversalConnector G2, customers now have an easy and flexible way to synchronize all asset details, including their associated ports and circuits, across various third-party tools and platforms. The new capability offers independent filters for creating and updating assets, giving customers greater versatility in managing and merging their disparate data. Additionally, static data mapping provides consistency across integrated systems, reducing manual entry and improving operational efficiency.The new UniversalConnector G2 supports multiple external platforms simultaneously
Mayflex has announced a pan European distribution agreement with Sunbird.
"Deploying N+1 redundant power supplies are an important part of maintaining uptime and service availability," said Herman Chan, President, Sunbird Software. "Having an indication that a redundant power supply may have an issue is both mission-critical and minimizes risk."
AKCP, the world's oldest and largest supplier of networked wired and wireless sensor solutions collaborated with Sunbird DCIM at Data Center World Singapore to display wireless sensors combined with the power of Sunbird's DCIM software.
AKCP, the world's oldest and largest supplier of networked wired and wireless sensor solutions collaborated with Sunbird DCIM at Data Center World Singapore to display wireless sensors combined with the power of Sunbird's DCIM software.1 2 Sunbird and AKCP at DCW Singapore 2023 AKCP sensorProbeWT wireless sensor deviceEnd-- Data Center World (DCW) Singapore was held between October 11-12, 2023 at Marina Bay Sands Convention Center. Exhibitors from across the globe were present including AKCP and Sunbird DCIM. AKCP presented their wireless sensor technology with cabinet thermal maps . Utilizing a proprietary communications protocol developed by AKCP, known as Wireless Tunnel™, it is the first LoRa™ based sensor monitoring solution designed specifically for the data center and critical infrastructure monitoring.The sensorProbe+Wireless Tunnel (SP-WT) radio device connects with up to 4 of AKCP's intelligent sensors. On display at DCW Singapore the SP-WT was connected with cabinet thermal maps which monitor the temperature and humidity of server racks at the front and rear, top middle and bottom. ∆T is calculated from these values allowing hotspots and cold spots to be identified.It is well known that hotspots in a data center can lead to downtime