WNS
Global BPM and analytics services provider
Claims Handler
Local Glasgow applicants are required.
About the job
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
- A conscientious, positive and enthusiastic approach to work and maintain good relationships with customers and colleagues.
- The ability to work as part of an office-based or remote team.
- Excellent time management and organisational skills.
- Good decision-making skills.
- Previous call centre experience is essential.
- Promptly handle and resolve all enquiries from customers and external contacts to ensure delivery of a streamlined claims service.
- Establish timely reserves within the authority limit by estimating the value of claims.
- Identify potential recovery and fraud claims.
- Maximise productivity within the team.
- Follow established claims-handling procedures for low-complexity, low-exposure claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits.
- Contribute to a positive and supportive team culture.
- Previous property insurance experience.
About the company
WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mumbai, India
Founded
1996
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Simplify's Take
What believers are saying
- PIL chose WNS and Celonis on August 6, 2026, validating shipping-domain credibility.
- WNS launched aTOM and Amazon Bedrock integrations in 2025, strengthening AI-led finance sales.
- WNS added six clients in Q1 2026 and expanded 28 existing relationships.
What critics are saying
- Capgemini integration after October 17, 2025 will reset priorities and duplicate leadership roles.
- Attrition hit 39% in WNS Q4 2025, threatening client continuity and margins.
- WNS dependence on services contracts faces existential compression as AI automates BPM seats.
What makes WNS unique
- WNS pairs vertical BPM depth with analytics across insurance, travel, healthcare, and BFS.
- Its 65-global-center delivery network and 62,022 employees give scale and cost arbitrage.
- Capgemini completed WNS acquisition on October 17, 2025, expanding agentic AI operations.
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Benefits
Health Insurance
401(k) Retirement Plan
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 18%1 year growth
↑ 18%2 year growth
↑ 18%BPO-as-a-service to hit $422Bn by 2035: HFS. Posted on September 12, 2026 BOSTON, UNITED STATES - A new research report from HFS Research projects that Services-as-Software, a model in which enterprises pay for completed work rather than staffed capacity, will generate a $422 billion market within the global business process outsourcing (BPO) sector by 2035, fundamentally repricing the way process work is contracted and delivered. According to the report by HFS Research, the shift toward outcome-based pricing will deflate the overall BPO market by approximately $60 billion relative to its conventional growth trajectory, as enterprises pay less for the same business outcomes under per-unit-of-work pricing. Outcome-based pricing reshapes BPO's commercial model. HFS Research projects the global BPO market will reach $725 billion by 2035 under the Services-as-Software (SaS) disruption scenario, compared to a conventional trajectory of $786 billion, with the $61 billion gap representing work repriced from FTE-based billing to outcome-based contracts. Three in four enterprise leaders expect to shift to SaS models, and more than 40% plan artificial intelligence (AI)-led customer experience within three years, according to the report. Legacy BPO delivery, which the report defines as FTE-based, process-management-oriented service contracts, faces approximately 75% disruption from SaS repricing, while digital BPO faces roughly 25% disruption as it already operates at higher automation levels. HFS Research said SaS models capture the process logic, the exception paths, and the decision rules that have previously lived in people, converting embedded operational knowledge into software platforms that price by the transaction, not the team. Software vendors and AI-native operators enter BPO's competitive field. Published outcome pricing in the SaS market ranges from $0.99 to $2.00 per resolved interaction, with Salesforce Agentforce priced at $2.00 per conversation and approximately $0.30 per three-action case, setting a commercial benchmark that incumbent BPO providers must match or reframe. Heritage BPO providers including Genpact, Firstsource, EXL, and WNS-Capgemini face competitive pressure not only from each other but from software vendors such as Salesforce, ServiceNow, and SAP Joule, alongside AI-native operators recording more than 500,000 daily interactions across 10 or more enterprise clients. HFS Research said the 2026 HFS SaS Awards drew 260 submissions from 126 organizations, with live deployments tracked against pre-deployment baselines, signaling that outcome-based BPO has moved from pilot to production at scale. For buyers and operators evaluating BPO models and pricing structures, the HFS Research data presents the SaS transition as a near-term commercial reality rather than a long-range forecast: established per-transaction pricing benchmarks, Fortune 50 adoption of AI-native operators, and the 2026 awards volume all indicate the market is already setting the terms of the next contracting cycle. BPO buyers renegotiating contracts in 2026 and 2027 should expect outcome-based pricing proposals alongside FTE alternatives, and the $61 billion deflation projection suggests that the same business outcomes will be available at materially lower cost as the SaS segment matures. FREE BPO MATCH Looking for the right outsourcing partner? Matched to your requirements - free, no obligation 5,200+ matches made Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication. Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
Global shipping carrier Pacific International Lines partners with Celonis and WNS to expand Process Intelligence Centre of Excellence. Grant Titmus, Journalist | Published 7 Aug 2026 Singapore's Pacific International Lines (PIL), one of the world's largest shipping container companies, has chosen Celonis, the global leader in Process Intelligence, to accelerate the company's digital transformation. Founded in Singapore in 1967, PIL ranks among the top 12 container carriers worldwide and is the largest home-grown carrier in Southeast Asia. It operates a fleet of more than 100 container vessels servicing 90 countries, requiring high visibility across diverse global routes. Pascal Coubard, VP of APAC at Celonis PIL is using the Celonis Platform to create a dynamic, real-time digital twin of its operations, giving teams across the organisation the ability to understand exactly how the processes are applied and where to improve. Additionally, Celonis has joined forces with WNS, part of Capgemini, to expand its global Process Intelligence Centre of Excellence (CoE). WNS is a global leader in intelligent operations and transformation for the shipping and logistics industry and brings its shipping domain expertise to the CoE, helping embed Celonis' unique capabilities across PIL's systems. Lionel Chatelet, Chief Commercial Officer at PIL Together, PIL expects to unlock: * End-to-end visibility across global shipping workflows, from customer-facing operations to back-office processes * Faster identification and resolution of operational inefficiencies through process standardisation across trade operations * A foundation for AI-driven automation, enabling smarter, more resilient operations at scale "In shipping, you're often dealing with dozens of different systems across the globe, which makes it hard to see where things are actually slowing down," said Lionel Chatelet, Chief Commercial Officer at PIL. "We're using Celonis because it gives us a single, clear view of how our processes are running in real life. It's not just about efficiency; it's about getting to learn how to make our operations leaner and faster, integrate automation and AI by design into this continuous improvement action so we can empower our resources to better serve our customers and keep the global supply chain moving." Pascal Coubard, VP of APAC at Celonis, said PIL is demonstrating how having the right operational context improves the way the shipping industry works. "By giving their Enterprise AI a holistic, living model of business operations, PIL is creating the optimal conditions for it to drive real outcomes and rapid ROI. We are proud to support them as they transform their operations worldwide and set a new standard for performance across the industry." "Shipping companies like PIL need more than technology, they need the domain expertise to turn process insights into operational change," said Jaison Augustine, Business Unit Head, Shipping & Logistics, WNS. "The CoE we're building together will embed that capability permanently into PIL's organisation, giving them the foundation to continuously optimise and scale." PIL joins a growing roster of organisations in the APAC region using Celonis to optimise their operations, including Singtel, Optus, Queensland Health and New Zealand kiwi fruit giant Zespri.
WNS integrates its Unified Analytics Platform with Amazon Bedrock to build scalable industry-specific generative artificial intelligence (AI) solutions. Business Wire India WNS (Holdings) Limited (NYSE: WNS), a leading provider of global digital-led Business Process Management (BPM) solutions, today announced WNS' Unified Analytics Platform (UAP) integration with Amazon Bedrock, a fully managed service that makes foundation models from leading AI companies available through a single application programming interface. WNS UAP is a cloud-based, modular platform that combines data management, domain analytics, and proprietary pre-built industry-specific AI / ML models to accelerate the generative AI journey for enterprises across industries. With this strategic integration, UAP will be able to access high performing AI foundational models through AWS's serverless architecture, build customized domain use cases, and deploy the same at scale in the client environment. One of UAP's core advantages is the ability to perform cognitive extraction from complex cross-industry documents including market reform contracts and medical records. Additionally, some of WNS' current Gen AI use cases, such as recovery opportunity identification, vehicle damage severity assessment, clinical summarization, sentiment analysis, and advanced information extraction, can now be executed using Amazon Bedrock LLMs. "WNS' Gen AI pipeline is expanding across sectors as we continue to "co-create" with our clients and bolster our industry-specific solutions. The combination of our deep domain expertise and Gen AI capabilities is resonating well with our clients, helping WNS deliver solutions at the intersection of human intelligence and artificial intelligence. The collaboration with Amazon Bedrock is a significant step forward in helping facilitate the seamless integration of our Gen AI solutions into client environments," said Keshav R. Murugesh, Group CEO, WNS.
WNS launches India's largest BFS Centre of Excellence at CGC University, Mohali. ANI 28 May 2026, 22:30 GMT+ New Delhi [India], April 27: CGC University, Mohali, announced the launch of the WNS BFS Academy-Centre of Excellence, established in collaboration with WNS Global Services, a globally recognised leader in business process management, analytics, and digital transformation. This initiative marks a significant step in the University's continued effort to align academic delivery with evolving industry requirements. WNS follows a highly selective model for academic partnerships, and CGC University, Mohali, stands among a limited top group of institutions across India chosen for this specialised Banking and Financial Services (BFS) initiative. The WNS BFS Academy has been designed to deliver structured, application-oriented learning. Core domains such as financial crime and compliance, commercial lending, risk analysis, and data-driven decision-making have been integrated into the curriculum to ensure that students develop both conceptual clarity and operational competence. A key strength of the Academy lies in the direct involvement of WNS domain experts, who will lead training and mentorship. This ensures that students gain direct exposure to current industry practices and real-world systems. The launch ceremony was graced by senior leadership from WNS, including: - Mr. Arvind Pal Singh Ji, Corporate Vice President - BFS - Mr. Rohan Kumar Sudan Ji, India Campus Head - WNS - Mr. Animesh Kumar Bhartia Ji, General Manager - BFS - Mr. Harsh Khurana Ji, Senior Group Manager - Commercial Lending The event was conducted under the guidance of Dr. Sushil Prashar, Respected Executive Vice President, CGC University, Mohali, whose continued leadership has strengthened the University's industry-integrated academic initiatives and placement-oriented ecosystem. This initiative is firmly anchored in the visionary foundation laid by the Hon'ble Founder Chancellor, Sardar Rashpal Singh Dhaliwal, widely regarded as a guiding force in shaping progressive, application-driven education. His enduring emphasis on aligning academic depth with real-world relevance continues to define the institutional direction of CGC University, Mohali. Carrying this vision forward, the Worthy Managing Director, Mr. Arsh Dhaliwal, continues to lead the University with a clear focus on purposeful industry integration, ensuring that academic frameworks evolve in direct response to enterprise needs and emerging global standards. The WNS BFS Academy- Centre of Excellence addresses a critical gap in higher education by integrating academic knowledge with industry expectations, ensuring that students graduate with the capability to contribute meaningfully from the outset of their professional journeys. (ADVERTORIAL DISCLAIMER: The above press release has been provided by VMPL. ANI will not be responsible in any way for the content of the same.)
Carlyle buys RCM providers Knack & Equalize for $600 million. By ET Bureau Last Updated: May 05, 2026, 12:46:00 AM IST Carlyle Group is building a global healthcare revenue cycle management platform. The firm acquired majority stakes in US companies Knack and Equalize. These companies will merge to form a new entity. Carlyle plans to invest significantly and aims for a public listing this fiscal year. This move strengthens their presence in technology and tech-enabled services. Mumbai: Carlyle Group on Monday announced the acquisition of majority stakes in two leading US healthcare revenue cycle management (RCM) providers, Knack and Equalize, for developing a broader AI-native, global, multispecialty RCM platform. Financial details of the deals were not disclosed. Assembly Elections 2026 Last August, Carlyle had bought a majority stake in Knack at a $500 million valuation. According to people in the know, it has now acquired Equalize at a $200 million valuation, which would be subsequently merged with Knack for creating a wholly-owned subsidiary. The private equity firm would be investing $400 million in total in the two companies. Inclusive of debt, Carlyle's investment is pegged at $600 million, the people said. Carlyle has hired Gautam Barai, former chief operating officer at WNS, to run the new platform, with a plan for a public listing this fiscal year. Both the founders of the two companies will remain invested in the platform through a reinvestment of a portion of their proceeds. Carlyle plans to build on this platform strategy by pursuing additional opportunities in the RCM industry and will continue to seek to add synergistic assets with complementary offerings. "Carlyle has a track record of executing similar strategies in sectors such as auto components and pharmaceuticals," said Amit Jain, head of Carlyle in India. "This investment extends our India for the World thesis and builds on our experience investing in technology and tech-enabled services." "Globally, Carlyle has backed several healthcare technology platforms like Indegene, Visionary RCM, and CorroHealth, and we will bring this expertise and execution capability to scale the combined Knack and Equalize platform," said Jain. Knack and Equalize are complementary healthcare RCM providers serving physician groups, durable medical equipment (DME) providers, rural hospitals, and other specialty provider segments. The combined platform is expected to enhance operational scale and diversification, broaden the delivery footprint, strengthen leadership depth, and help accelerate AI capabilities to enhance outcomes for clients, according to Carlyle. The outsourced market for the US healthcare industry is growing at 12% annually. Knack contributes scaled, global delivery across the US, India, and the Philippines, anchored by end-to-end revenue engine powered by its orchestration platform, Workmate. Equalize RCM complements this with its established delivery scale in the US and India, alongside a proprietary payer enrolment platform and advanced AI-driven tools such as Bill Smart for denial prediction and avoidance that are purpose-built for hospitals, urgent care, and targeted specialty segments. "The US healthcare revenue cycle market is growing rapidly, driven by margin compression, workforce shortages, and the shift to value-based care," said Kapil Modi, partner at Carlyle India. According to Nagi Rao, founder of Equalize, a partnership with Knack will help business partners like rural hospitals and behavioural health providers to stave off margin pressures while ensuring access to care while leveraging a global network approach as well as a wider adoption of AI native platform. Healthcare providers measure success by ability to meet payroll, preserve services, and support their communities-not by amount of automation deployed. A combination is expected to tackle complex parts of the revenue cycle, including rural cost reports and challenging anaesthesia cases.