ASM International

Semiconductor deposition equipment and ALD tech

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeTaichung City, TaiwanNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or above in an engineering discipline.
Zero to three or four to eight years or more of technical experience and a deep business perspective, preferably in the semiconductor, capital equipment, or chemical vapor deposition industry; epitaxy, chemical vapor deposition, or plasma-enhanced chemical vapor deposition experience is a plus.
Basic troubleshooting techniques for repairing complex microprocessor-controlled electromechanical systems.
Knowledge of structured problem-solving techniques.
Ability to work in a team environment with tight deadlines and multiple priorities.
Ability to work independently and/or with limited supervision.
Ability to handle multiple tasks.
Clear and concise verbal and written communication in English and Mandarin.
A valid driver's license.
Availability for shift work and on-call work.

Responsibilities

Evaluate and identify current customer needs, anticipate future needs, and build long-term relationships and solutions.
Develop action plans for problem resolution and present them to internal and external customers.
Use communication channels such as phone, email, and presentations to facilitate efficient and consistent customer follow-up.
Develop process, hardware, and software improvements for continuous improvement of ASM equipment and business operations; coach and mentor lower-level field service engineers to higher skill levels.
Manage new evaluations and present them to clients, ensuring project success.
Lead new-site startup and plan and assess readiness and execution risks to achieve customer recognition and satisfaction.
Define project scope and plan resources with the business unit, escalating resource gaps to the manager.
Work independently on highly complex problems while meeting project and task timelines, objectives, and goals.
Support customer service engineering, sales, and the business unit as one team in successful site-based operations and service.
Travel domestically and internationally at least 25% to 50%.

Desired Qualifications

Technical experience and a deep business perspective in the semiconductor, capital equipment, or chemical vapor deposition industry are preferred; epitaxy, chemical vapor deposition, or plasma-enhanced chemical vapor deposition experience is a plus.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a Field Service Engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details.

Shift work/On call working mode will be required.
Valid driver's license is required for this role.
Domestic and International travel of at least 25%~50% will be required for this role.
The actual job grade will be determined based on skill set and experience.

Responsibilities:

Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
The ability to develop action plans for problem resolution and present to internal and external customers.
Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower level FSE’s to higher level skill sets.
Projects manage new evaluations and present to client; you will be responsible for ensuring the success of the project.
Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
Define project scope and resource planning together with BU, escalate to Manager for resource gap.
Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
Support CS EE /Sales/BU as one team to success site base operation/service.

Qualifications:

Ability to work in a team environment with tight deadlines and multiple priorities.
Bachelor Degree or above in an Engineering discipline.
0-3 or 4~8 years above of technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment / CVD related industry. (EPI, CVD or PECVD relevant experience is a plus).
Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems
Strong positive attitude with excellent customer service skills
Clear and concise both English/Mandarin verbal and written communications
Knowledge of structured problem solving techniques
Ability to work in a team environment, independently and/or with limited supervision
Ability to handle multiple tasks

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

About the Company

ASM International

Semiconductor deposition equipment and ALD tech

ASM International designs and supplies equipment and technologies for semiconductor fabrication, focusing on thin-film deposition processes such as chemical vapor deposition (CVD) and atomic layer deposition (ALD). Its products are used in making microchips by depositing ultra-thin material layers with precise control at the atomic level, enabling smaller and more powerful devices. The company built a global footprint through operations in the Netherlands, the US, Hong Kong, and Japan, and separated ASML Lithography (a joint venture with Philips) to focus on deposition while ASML develops photolithography systems. In recent years, ASM has sharpened its strategy around ALD, a process that creates uniformly thin layers one atomic layer at a time, allowing continued scaling of semiconductor devices. The goal is to be a core supplier of deposition technology and tools that enable chip manufacturers to produce smaller, faster, and more energy-efficient semiconductors.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Almere, Netherlands
Founded: 1968

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