Operations Coordinator

About the Role

As an Operations Coordinator, you will support the end-to-end fulfilment of aftermarket spare parts orders, helping move customer requirements efficiently from order through picking, dispatch and collection. You will monitor order progress, coordinate with internal teams, communicate updates to customers and help ensure urgent requirements are prioritised effectively.

About NOV

NOV delivers technology-driven equipment, systems, services and solutions supporting energy production and industrial operations worldwide. Through our global engineering, manufacturing and service capabilities, we help customers improve safety, reliability, efficiency and operational performance.

About the Team

You will join a close-knit and collaborative team within a busy, fast-paced operational environment. The Operations team works closely with colleagues across Stores, Purchasing and Sales, with regular communication and a shared focus on meeting customer requirements and departmental targets.

Why This Role Matters

Spare parts are often required when customers need them most, making effective prioritisation and communication critical. Your contribution will help keep orders moving, provide customers with clear and timely updates and support the team in achieving delivery and monthly performance targets.

What We Offer

This role provides broad exposure to operational processes, shipping and customer coordination, supported by structured initial training and a collaborative team environment. You will have the opportunity to build your knowledge across the aftermarket operation and develop transferable skills that can support future career progression within the department and wider organisation.

Why Join NOV

If you enjoy a varied role where priorities move quickly and teamwork makes a visible difference, this opportunity offers the chance to contribute directly to customer delivery and team performance. Previous experience in planning or an office-based environment is not essential; transferable experience from customer service, retail, logistics, dispatch or other fast-paced environments can provide a strong foundation for success.

Diversity & Inclusion

At NOV, we are committed to creating an inclusive workplace where everyone can thrive. We value diversity in all its forms and believe that different perspectives drive innovation and success. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, nationality, disability, sexual orientation, gender identity, religion, or any other characteristic protected by applicable law.

Essential Qualifications

• Experience working with customers or providing customer service in a professional, retail, logistics, dispatch or similar environment.
• Strong organisational and time-management skills, with the ability to manage multiple priorities and changing requirements.
• Confidence communicating with customers and collaborating with different internal stakeholders.
• Good computer literacy, including Microsoft Excel, Word and Outlook.
• Comfortable working with data and existing reports in Microsoft Excel.
• Strong written and verbal communication skills.
• Proactive approach with the ability to follow up on actions and take ownership of day-to-day responsibilities.
• Ability to work effectively as part of a collaborative team in a busy, fast-paced environment.
• Willingness and ability to learn new processes, systems and operational requirements.

Preferred Qualifications

• Previous experience in a fast-paced transactional sales, spare parts, logistics, shipping or dispatch environment.
• Previous exposure to scheduling, planning, order fulfilment or expediting activities.
• Experience using ERP or similar business systems; knowledge of Omega ERP would be beneficial.
• Experience using Excel functions such as VLOOKUP and working with PivotTables.
• Experience working with system-generated operational or order reports. 

• Coordinate the progress of spare parts orders through picking, dispatch and customer collection.
• Monitor open orders and proactively follow up on priorities, shortages and delivery requirements.
• Keep customers informed of order status, progress and any changes to expected delivery timelines.
• Work closely with Purchasing, Stores and other internal stakeholders to obtain information and help resolve order-related issues.
• Support the creation and progression of work orders for sub-assemblies and kitted parts where required.
• Review component shortages and follow up on actions needed to support customer delivery requirements.
• Support shipping activities, including preparation of relevant shipping documentation and completion of required compliance steps.
• Maintain and update operational reports, including regular customer open-order information.
• Communicate delivery improvements or delays that may affect operational and monthly performance.
• Prioritise multiple customer requirements in a high-volume environment, responding effectively when urgent orders arise.
• Contribute to team and departmental targets while maintaining a strong focus on customer service, quality and safe working practices.