Income Controller

Job Description

• Review and verify daily revenue reports from all hotel outlets and operational departments, ensuring accuracy and completeness.

• Reconcile daily revenue figures across the Property Management System (PMS), Point of Sale (POS) systems, and financial reporting systems.

• Verify room revenue, food and beverage revenue, outlet sales, and other operational income against supporting documentation and system records.

• Review daily transactions, discounts, complimentary items, voids, refunds, allowances, and rebates to ensure proper authorization and accurate recording.

• Investigate revenue discrepancies, identify irregularities, and coordinate with relevant departments to ensure timely resolution.

• Verify the accuracy of payment transactions and reconcile cash, credit card, and other payment methods against daily revenue reports.

• Review cashier reports, cash deposits, and outlet closing procedures to ensure compliance with established financial controls.

• Monitor revenue posting procedures and ensure that all income is recorded in the correct accounts and accounting periods.

• Prepare daily, weekly, and monthly revenue reconciliation reports and highlight significant variances to Finance management.

• Ensure that revenue-related documents, reports, and supporting records are properly maintained and readily available for audit purposes.

• Work closely with Front Office, Food & Beverage, Reservations, and other operational departments to ensure accurate revenue reporting.

• Support month-end closing activities by verifying revenue accruals, reconciliations, and relevant financial records.

• Identify weaknesses in revenue control procedures and recommend improvements to minimize revenue leakage and strengthen internal controls.

• Ensure compliance with company policies, financial procedures, and internal audit requirements.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

• Previous experience in income audit, revenue control, income control, or a similar position, preferably within a luxury hotel environment.

• Good knowledge of hotel revenue streams, daily revenue reconciliation, cashiering procedures, and internal financial controls.

• Familiarity with hotel management systems (PMS), Point of Sale (POS) systems, and financial reporting tools.

• Proficiency in Microsoft Excel and financial data analysis.

• Strong numerical, analytical, and problem-solving skills.

• High attention to detail, accuracy, and integrity when handling financial information.

• Good command of written and spoken English.

• Strong communication skills and the ability to collaborate effectively with operational and Finance teams.

• Ability to manage deadlines, investigate discrepancies, and work efficiently in a fast-paced hospitality environment.

Additional Information