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Capgemini

Global consulting, technology services, outsourcing

AMS Lead - PWGSC Portal

IT OperationsUpdated on Nov 14
Full-timeMississauga, ON, Canada

About the Job

Requirements

  • Knowledge of Red Hat Enterprise Linux (RHEL).
  • Knowledge of PHP 8.1 and the Symfony 5.4 framework.
  • Knowledge of Oracle Database 12c.
  • Proven experience leading Application Management Services (AMS) or application support teams in enterprise environments.
  • Strong hands-on expertise with Linux, PHP, Symfony, and Oracle technologies.
  • Experience supporting business-critical web applications and portals.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Strong stakeholder management and communication abilities.
  • Ability to work effectively in a fast-paced operational environment.

Responsibilities

  • Lead Application Management Services activities for a mission-critical portal platform.
  • Act as the primary point of contact for application support, maintenance, and operational governance.
  • Manage incident, problem, and change management processes to ensure high application availability and performance.
  • Coordinate with business stakeholders, technical teams, and third-party vendors to resolve production issues.
  • Monitor application health, conduct root cause analysis, and implement preventive measures.
  • Oversee application deployments, patches, upgrades, and operational releases.
  • Drive continuous improvement initiatives to enhance system reliability, security, and user experience.
  • Provide technical leadership and mentorship to support and development team members.
  • Maintain operational documentation, support procedures, and service-level reporting.
  • Ensure compliance with security, audit, and governance requirements.

Desired Qualifications

  • Experience with government or highly regulated environments.
  • Familiarity with automated deployment and monitoring tools.
  • Knowledge of application security best practices.
  • Experience managing service-level agreements (SLAs), key performance indicators (KPIs), and service delivery metrics.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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