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GuideStone

Financial solutions for churches and ministries

Principal Insurance Journey and Business Readiness

Full-Time
No salary listed
Expert
Bachelor's
Dallas, TX, USA
Hybrid
Business & StrategyBusiness Operations

About the job

Requirements
  • 12+ years of experience in insurance or benefits operations, business process design, or a closely related field, including work spanning more than one function.
  • A bachelor's degree in business, insurance, operations, or a related field, or equivalent practical experience.
  • Deep working knowledge of insurance operations across sales, underwriting, enrollment, billing, claims, and servicing.
  • Strong project management skills, including developing project plans, allocating resources, monitoring progress, and aligning execution with organizational objectives.
  • Demonstrated experience redesigning work, including removing or simplifying work rather than only documenting it.
  • Experience through a full system implementation and at least one post-implementation settling-in period, with practical understanding of how configuration choices affect daily operations.
  • Ability to work autonomously on complex problems without established answers and exercise independent judgment.
  • Ability to bring disagreeing leaders to a decision and support recommendations with sound reasoning.
  • Sound judgment about sequencing decisions and readiness, including holding work back when required inputs are not ready.
  • Ability to mentor less experienced team members and explain complex process changes plainly to practitioners and executives.
  • Proficiency in Microsoft Office and appropriate GuideStone system applications.
  • Complete confidentiality regarding GuideStone business matters.
  • Must be able to perform the essential functions of the role, with reasonable accommodations available for individuals with disabilities.
Responsibilities
  • Maintain the current end-to-end view of the insurance journey across in-scope processes and team handoffs as the enterprise and its systems change.
  • Serve as business owner of future-state process designs and confirm that designs reflect actual work and ownership before acceptance and build.
  • Resolve conflicting ownership of activities and record each decision with a named owner and date.
  • Identify work to stop, simplify, or automate, and specify where freed capacity will be redirected.
  • Translate process changes into role, workload, and skill implications and provide them to Human Resources on its required schedule.
  • Lead readiness for each pilot and rollout group, ensuring processes, ownership, handoffs, and training are settled before launch and raising gaps in time to address them.
  • Keep internal teams and external partners aligned on scope to prevent duplicated or dropped work across delivery, change management, talent and organizational design partners, business leaders, and Human Resources.
  • Represent cross-functional consequences of proposed system changes in prioritization discussions, partnering with the product and technology roles that own technical decisions.
  • Establish and monitor journey health measures after production launch and report findings to leadership.
  • Maintain and extend the method for future phases and platforms so the enterprise can reuse its understanding when systems change.
  • Mentor process owners, analysts, and business leads in end-to-end thinking to build capability within teams.

About the company

GuideStone serves churches, ministries, faith-aligned institutions and Christian households by providing retirement, insurance and investment solutions aligned with biblical values. Its products work by offering financial services tailored to ministry needs, helping individuals start well, stay well and finish well, and supporting programs like Mission:Dignity that assist retired ministers and widows. The company differentiates itself through a faith-based mission, a long history since 1918, and a focus on integrity, heart and skill to serve those who serve the Lord. Its goal is to enhance financial security and resilience for believers in ministry, so every servant of Christ finishes well.

Company Size

501-1,000

Company Stage

Grant

Total Funding

$190K

Headquarters

Dallas, Texas

Founded

1918

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 30, 2026 assets hit $29.2 billion, funding continued product investment.
  • August 5, 2026 Phantom Hacker warning reinforced trust through active fraud prevention.
  • June 9, 2026 financial discipleship pilot showed strong engagement in Kentucky and Tennessee.

What critics are saying

  • Phantom Hacker scammers target older members; one blocked attempt signals constant account-theft pressure.
  • GuideStone depends on Southern Baptist churches; denomination decline would erode fee income and reach.
  • If SBC churches bypass GuideStone, its franchise weakens across retirement, insurance, and benefits.

What makes GuideStone unique

  • GuideStone serves SBC pastors with retirement, insurance, and Mission:Dignity since 1918.
  • July 30, 2026 trustees raised Mission:Dignity help to $800 monthly for needy couples.
  • March 4, 2026 multi-carrier church insurance expanded across Texas, Alabama, and five states.

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Benefits

  • Flexible Work Hours
  • Tuition Reimbursement
  • Remote Work Options
  • Paid Vacation
  • Paid Holidays
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Wellness Program
  • Mental Health Support
  • Conference Attendance Budget
  • Family Planning Benefits

Growth & Insights and Company News

6 month growth

4%

1 year growth

4%

2 year growth

4%
The Alabama Baptist
Oct 22nd, 2026
State missionary Stewart taking new Alabama-focused role with GuideStone.

State missionary Stewart taking new Alabama-focused role with GuideStone. The state church engagement manager position is a pilot program designed to strengthen GuideStone's ministry partnership with Southern Baptist churches, pastors and ministry leaders through dedicated, in-state engagement. Jay Stewart, director of the office of Cooperative Program, shares an update about CP giving results during the 2025 Alabama Baptist State Convention Annual Meeting in Huntsville. State missionary Jay Stewart has taken a new role with GuideStone Financial Resources and will be introduced in his new position during the Nov. 16-17 Alabama Baptist State Convention annual meeting. He will serve as GuideStone's state church engagement manager for Alabama. The engagement manager position is a pilot program designed to strengthen GuideStone's ministry partnership with Southern Baptist churches, pastors and ministry leaders through dedicated, in-state engagement, according to a news release from GuideStone. As part of the pilot initiative, the engagement managers (only two right now, Alabama and Tennessee) will serve as a consistent, local presence alongside state convention leaders, associational mission strategists and churches throughout each state. Resourcing pastors, congregations. The new positions reflect GuideStone's ongoing commitment to serving those who serve the Lord by helping pastors, church staff and congregations access resources that enhance financial security and resilience while strengthening the ministries they lead, the news release states. The engagement managers will help provide education, training and support related to retirement planning, ministerial compensation, health and protection benefits, financial wellness and Mission:Dignity, while helping churches connect with the full range of GuideStone resources. "This initiative is one way we're seeking to serve pastors and churches even more effectively," said Hance Dilbeck, president and CEO of GuideStone. "For more than a century, GuideStone has come alongside Southern Baptist ministers and ministries during some of life's most important moments and challenges. These new roles allow us to be more present, more relational and more responsive as we help strengthen the financial security and resilience of those who have dedicated their lives to Kingdom service." Lessons learned through the initiative will help inform future opportunities to further strengthen GuideStone's presence and service to Southern Baptists, the news release states. "Strong churches are led by healthy pastors and ministry leaders," Dilbeck said. "By investing in these relationships, we hope to better serve those who are faithfully serving their communities and advancing the gospel every day." EDITOR'S NOTE - The Alabama Baptist staff contributed to this report.

Alliance Defending Freedom
Jun 16th, 2026
DoorDash commits to remove SPLC 'hate list' as mandatory, default filter from employee gift-matching program.

DoorDash commits to remove SPLC 'hate list' as mandatory, default filter from employee gift-matching program. Change marks 55th win in past year secured through ADF's shareholder engagement coalition Published June 16, 2026 WASHINGTON - DoorDash, the nation's largest food delivery company, has agreed to instruct its third-party gift-matching administrator to remove the Southern Poverty Law Center's "hate list" as a mandatory and default screening mechanism in its employee gift-match program. The SPLC's "hate list," which screens out mainstream religious nonprofit organizations, is baked into screening programs throughout corporate America. But with this change, DoorDash is preserving employee choice for its gift-match program. The change at DoorDash, which commands 56% of the U.S. food delivery market, follows shareholder negotiations led by Alliance Defending Freedom attorneys representing IWP Capital and the Catholic Diocese of Fort Worth, Texas. This marks ADF's and its shareholder allies' 55th policy or behavioral change promoting freedom of speech and religion at a publicly traded company in the past year. Similar steps have been taken at Mastercard, Texas Instruments, and Salesforce - all of which, like DoorDash, agreed to remove the SPLC as a default screening agent, and Nvidia, Bank of America, Verizon, and Wells Fargo, which have opened their gift-match programs to religious charities. "Freedom of speech and freedom of religion are foundational to the fabric of our free society. Corporations should respect and protect those freedoms," said Senior Counsel and Senior Vice President of ADF's Counter Censorship Task Force Jeremy Tedesco. "DoorDash is committed to preserving its employees' choice in its gift-match program, and we believe it has set an excellent example for other companies to follow. Many corporations that rely on third-party administrators like Benevity and Deed may not realize those platforms use the SPLC to screen out mainstream religious charities. That is viewpoint discrimination - and it is precisely the kind of injustice our shareholder engagement work exists to correct." "This is a great win for DoorDash's employees and shareholders. Our clients see themselves as stewards of their assets, thereby seeking to build relationships with the companies they own. We're very grateful to DoorDash for their willingness to find a solution which worked for both the company and our clients who are shareholders. We continue our year-round efforts to secure more changes like this for the shareholders we represent," said Pia de Solenni, vice president of corporate engagement at IWP Capital. Gift-matching programs are offered by approximately 65% of Fortune 500 companies and enable an estimated 26 million U.S. employees to amplify charitable giving. Because of the SPLC's gatekeeping role within these programs - often unknown to companies utilizing third-party administrators like Benevity and Deed - many employees at participating companies have been unable to fully exercise that benefit. The U.S. House Judiciary Committee recently held a hearing at which ADF Senior Vice President of Strategic Initiatives Ryan Bangert testified about the SPLC's influence in corporate America - including its largely unnoticed role as a de facto gatekeeper of employee gift-matching programs. The hearing followed a federal grand jury indictment of the SPLC on charges of bank fraud involving more than $4 million in payments to white supremacist groups the SPLC publicly claims to oppose. ADF's shareholder engagement work is conducted in partnership with a coalition that includes Bowyer Research, Inspire Investing, IWP Capital, GuideStone, National Center for Public Policy Research, Ridgeline Research, 1792 Exchange, and The Heritage Foundation. This year, ADF supported 104 filed resolutions, resulting in 55 policy or behavioral changes at publicly traded companies. Those changes include debanking protections at Bank of America and Truist Bank - both of which continued a trend that started with JPMorgan Chase, Citibank, PNC Bank, and Regions Bank; a Microsoft policy change ensuring that pro-life pregnancy centers and faith-based nonprofits receive equal access to nonprofit benefits; and confirmation that Meta, PNC Bank, Delta, Capital One, and Lockheed Martin no longer participate in the Human Rights Campaign's Corporate Equality Index, which has maneuvered companies into supporting gender transitions for minor dependents of employees through their healthcare plans. "Threats to free speech and religious freedom don't just come from the government, but through powerful corporations we rely on every day," said ADF Legal Counsel Noah Nash. "It's essential that companies follow DoorDash's example and take meaningful steps that respect and protect fundamental freedoms of employees, shareholders, and customers." Alliance Defending Freedom is an alliance-building, non-profit legal organization committed to protecting religious freedom, free speech, parental rights, and the sanctity of life.

Baptist State Convention of North Carolina
Aug 20th, 2025
Mark Dance named executive director of Arkansas Baptist State Convention

Dance comes to the Arkansas Baptist State Convention from GuideStone Financial Resources, where he served as director of pastoral wellness.

Baptist Press
Jun 10th, 2025
GuideStone aims to help ministers finish well

DALLAS (BP) - GuideStone Financial Resources President Hance Dilbeck highlighted a year of growth, service and Gospel-centered stewardship during the ministry's 108th report at the Southern Baptist Convention Annual Meeting June 10 in Dallas.

The Christian Index
Mar 10th, 2025
Registration for The Summit, powered by GuideStone, closes March 14

Registration for The Summit, powered by GuideStone, closes March 14.