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Accor

Global hotel management, franchising, loyalty programs

Guest Relation

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

  • An ideal candidate holds a diploma in hospitality or is an experienced self-taught professional.
  • Candidates must have initial reception experience in a similar role at a high-end establishment.
  • Candidates must be sociable, enjoy interacting with clients, present themselves professionally, and adapt readily to a demanding clientele.
  • English is essential for this position.
  • Candidates need computer skills, including word processing, spreadsheets, and OPERA CLOUD.

Responsibilities

  • Maintain a welcoming presence in the hotel's guest areas, including the lobby, bar, restaurant, and patio.
  • Provide guests with a personalized and attentive welcome.
  • Deliver tailored service that creates memorable experiences throughout each guest's stay, from arrival through departure.
  • Build relationships with guests, meet expressed and unexpressed needs, and encourage guest loyalty.
  • Know the hotel's offerings, inform guests about them, and encourage them to make use of them.
  • Anticipate and address guest dissatisfaction promptly by providing solutions.
  • Coordinate with the reservations and reception teams to prepare for arrivals, identify guests for loyalty-building, VIPs, and special requests.
  • Inspect VIP guest rooms daily and arrange in-room amenities.
  • Track guest comments daily and inform management of them.
  • Support the reception and food-service teams during busy periods.

Desired Qualifications

  • Proficiency in Spanish, Italian, Portuguese, or German is an additional advantage but is not required.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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