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AIRS Medical

AI-driven MRI image enhancement software

Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • Understanding of clinical whole-body MRI protocols and parameters.
  • Ability to communicate with overseas customers to connect their needs with technical requirements.
  • Flexibility for overseas business travel and variable working hours.
  • Basic technical understanding of medical equipment or IT system installation and operation.
  • Ability to analyze and troubleshoot technical issues that arise onsite.

Responsibilities

  • Support onboarding so new customers can adopt and use the product smoothly.
  • Understand customers’ operating environments and usage purposes and support initial operational adoption.
  • Organize and respond to key questions and operational issues arising during product use.
  • Manage product usage and issues so customers can continue using the product.
  • Understand customer goals and expectations and propose appropriate support.
  • Communicate to improve customer satisfaction and user experience.
  • Identify operational problems or technical issues customers experience and guide them toward solutions.
  • Coordinate with product teams and relevant departments on issues that cannot be resolved immediately.
  • Structure customer feedback and onsite issues, communicate them internally, and manage follow-up actions.
  • Guide customers and partners on product usage, operating processes, and major changes.
  • Organize recurring inquiries and improve guides, frequently asked questions, and operational documentation.
  • Provide materials and communications to help customers use the product more effectively.
  • Integrate the system with MRI equipment and hospital IT environments and configure installation environments.
  • Verify basic product operation after installation and provide technical support for stable operations.
  • Respond to technical issues related to installation and system operations at overseas customer sites.
  • Support SwiftMR installation and setup for overseas customers, including remotely.
  • Consult with overseas customers and partner radiographers to optimize parameter settings and configure protocol series.
  • Respond to and resolve MRI image-quality issues at overseas customer sites.

Desired Qualifications

  • Experience as an MR Application Specialist or as a radiographer in an MRI department.
  • English communication skills sufficient to understand overseas customer needs and explain technical matters.
  • Experience as a field engineer for medical equipment.
  • Basic understanding of MRI equipment or medical imaging systems such as DICOM and PACS.

About the Company

AIRS Medical

AI-driven MRI image enhancement software

AIRS Medical develops medical imaging AI and robotics to improve diagnostic workflows. Its flagship product, SwiftMR™, uses deep learning to reconstruct high-quality MRI images from accelerated, lower-quality scans, reducing scan times by up to 50% while maintaining image clarity. The software works as either a cloud-based or on-premise solution and is compatible with all MRI scanner vendors, models, and ages, avoiding costly hardware upgrades. It integrates with existing imaging workflows (DICOM, PACS) and is delivered via subscription or pay-per-use models. AIRS Medical differentiates itself through broad hardware compatibility, validated AI-based reconstruction (including wins at the fastMRI Challenge), and regulatory clearances (FDA 510(k), CE, Japan). Its goal is to shift healthcare from reactive to proactive and preventive care by increasing patient throughput and diagnostic efficiency.

Company size
51-200
Company stage
Series D
Total funding
$66.4M
Headquarters
Seoul, South Korea
Founded
2018

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