Bilingual Warehouse Supervisor

Our Story:

Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.

Our Values:

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

• ✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.

• ⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.

• 💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.

• 💡 Think Differently. We get a thrill from finding better solutions others haven't seen.

Short Story is seeking a Bilingual (Spanish/English) Warehouse Supervisor to lead teams at our South San Francisco fulfillment center. Your mission is to help us build a well-oiled, customer-centric machine. You'll lead a team of exceptionally talented, bright, and committed people. As Warehouse Supervisor, you will help us deliver our promise to our customers. You will oversee receiving, handling, storing, picking, and packing activities within the warehouse, ensuring we meet quality standards at every turn. You must be an exceptional people manager and operationally savvy. You will lead a large team of associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail-oriented and can track multiple facets of the warehouse at once. 

Your primary responsibilities will be:

• Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operational goals

• Support development of warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping

• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met

• Inspire, develop, and support your direct reports and warehouse associates

• Connect your team to our vision and bring focus & intention to delivering on our stated goals

• Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs

• Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.

You will support some of these functional areas:

• Outbound: manage the entire outbound shipping process, including picking, folding, and shipping orders. You will ensure that every detail is perfect in our Short Story curations. This team also processes Client exchanges.

• Returns: ensure all returned items are of the highest quality before returning them to inventory to delight another Client.

• New Merch: receivenew inventory from our vendor partners, tag, categorize, and bin 100% of it.

• Support: enable overall operational success by resolving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly. 

Minimum Qualifications:

• The ability to work onsite in South San Francisco from 6 am Mon - Fri

• You are an exceptional people manager with 3+ years leading large teams

• You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slides)

• This is a 100% in-person role. You must be able to work in our warehouse in South San Francisco

• Comfortable delivering frequent written and oral feedback

• Eligible to work in the United States

Other Qualifications

• Bilingual English & Spanish

• You thrive in fast-moving environments where you will move quickly 

• You are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per day

• Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment

• Leadership: You must be comfortable and confident leading a team of 25+ people where your ideas and efforts will have a direct impact on company processes

• Expertise in verbal and written communication with internal and external stakeholders

• Previous experience working in ecommerce or a tech startup is a plus

• Must be able to wear many hats with a hands-on, ready to go attitude

• Must be flexible and accept change readily with a driven and positive mindset

• Eager to learn and excited to help build a company from the ground up

Why You'll Love Working at Short Story:

• You'll get to work at an early-stage start-up, to build the culture, and to have an outsized impact on our company and society

• You'll be a key part of the company with the ability to make high-impact decisions

• You'll get the opportunity to try your hand at new things. We deeply believe in giving people the opportunity to venture into new areas

• We are a successful, fast-growing startup solving problems that have not been solved before and reinventing fashion for an underserved segment

• We are a group of smart, passionate hustlers with a wealth of diverse experiences

• We are motivated by unique challenges and opportunities

• We are our own customers; many of us on the team are petite women who love our products

• We are driven by the mission of helping petite women find their perfect fit so they can dress with total confidence

Benefits

• Medical, dental, and vision benefits

• 401k with company match

• Flexible PTO policy

• Catered lunch on Fridays and company events

• Employee discount on merchandise

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.