Branch Manager

We are looking for a talented Branch Manager to join our team in Service in San Leandro, CA.

In this role, you will make an impact in the following ways: 

• Drive end-to-end business performance by owning revenue, profitability, cost control, and asset utilization across multiple branches, ensuring delivery against the Annual Operating Plan.
• Lead and align Branch Managers to execute clear priorities across safety, customer service, and financial outcomes, strengthening consistency and accountability across locations.
• Translate strategy into execution by developing and managing marketing, sales, and operating plans that drive sustainable growth within the region or business segment.
• Use data to optimize operations by monitoring balanced scorecards, P&L performance, productivity, and cycle time metrics, and taking timely action to improve results.
• Strengthen customer relationships and satisfaction by actively managing Net Promoter Score (NPS) and customer feedback programs, resolving issues quickly, and expanding partnerships and alliances.
• Improve service quality and operational efficiency by addressing warranty trends, reducing repair cycle times, and ensuring seamless coordination across service, parts, and sales functions.
• Build high-performing teams and leaders by coaching Branch Managers, reinforcing performance expectations, and advancing employee development through structured work plans and IDPs.
• Champion a culture of safety, compliance, and responsibility by ensuring adherence to health, safety, and environmental standards while fostering community and corporate responsibility across all branches.

Education, Licenses, Certifications: 

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification or Sponsor certification required.

Experience:

• Significant relevant experience required, including managerial and budgetary experience.

Additional Skills/Experience:

• Minimum 5+ years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial (Marine and/or Rail strongly preferred)
• Demonstrated experience leading large service operations teams, including technicians, supervisors, and support staff
• Proven ability to manage complex, multi-segment service environments with competing customer and operational priorities
• Strong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)
• Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance

To be successful in this role you will need the following:

• Apply strong financial acumen and business insight to interpret performance metrics, identify risks and opportunities, and make informed decisions that improve profitability and operational outcomes.
• Build and lead high-performing, diverse teams by fostering trust, clarity of purpose, and collaboration, ensuring teams leverage varied perspectives to achieve shared goals.
• Drive results with discipline and accountability by setting clear expectations, maintaining focus under pressure, and consistently delivering against operational and financial targets.
• Communicate effectively across stakeholders by tailoring messaging to different audiences (Branch Managers, customers, leadership) to ensure alignment, clarity, and timely decision-making.
• Maintain a strong customer focus by building lasting relationships, anticipating needs, and delivering responsive, customer-centric solutions that enhance satisfaction and loyalty.
• Develop talent and drive engagement by coaching leaders, supporting career growth, and creating an environment where employees feel motivated, valued, and accountable for performance.
• Demonstrate self-awareness and manage conflict constructively by leveraging feedback, addressing challenges directly, and resolving issues in a way that strengthens relationships and team effectiveness.
• Champion safety, service excellence, and inclusion by influencing a strong health, safety, and environmental culture, optimizing service capability and coverage, and valuing diverse perspectives to improve outcomes.

Pay Range: 144,000.00 - 216,000.00 USD ANNUAL