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Scalable

Digital care platform scaling healthcare delivery

Team Lead Anti-Financial Crime Operations

Financial Crime & AMLConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listed

About the Job

Requirements

  • Several years of experience in an Anti-Money-Laundering/Anti-Financial Crime operational role within fintech, payments, banking, or a comparable environment.
  • Deep understanding of money laundering and terrorist financing typologies, suspicious activities, and the operational controls used to mitigate these risks.
  • Prior experience in people leadership and managing Anti-Financial Crime Operations experts in a high-volume environment.
  • Ability to lead operational teams against clear service-level agreements, quality standards, and client outcome metrics while maintaining sound judgment under pressure.
  • Experience improving operational processes, documentation, quality assurance frameworks, tooling, and automation in partnership with Product, Data, and Engineering.
  • Ability to act as a credible escalation point for complex, ambiguous, or high-severity cases.
  • Stakeholder management skills and ability to align Operations, Product, Engineering, Data, Compliance, and client-facing teams around priorities and improvements.
  • English and German communication skills to lead the team effectively.

Responsibilities

  • Mentor and empower a team of Anti-Financial Crime experts, support their professional growth, identify coaching opportunities, and transfer industry knowledge.
  • Review and triage complex, high-risk transaction-based alerts and case investigations as the primary escalation point before routing them to the 2nd Line.
  • Own the quality assurance framework and ensure adherence to investigation standards and service-level agreements in a high-volume environment.
  • Act as the strategic liaison between 1st Line, 2nd Line, Product, Data, and Engineering to ensure compliance and optimize workflows, tooling, and process automation.
  • Identify emerging money laundering, terrorist financing, and financial crime trends and refine operational controls and investigation procedures.

About the Company

Scalable

Digital care platform scaling healthcare delivery

Scalable Care is a digital care platform that uses conversational AI and automation to help organizations deliver healthcare at a larger scale. The system automates routine interactions and workflows to boost the capacity of healthcare teams, create additional revenue streams, and improve patient outcomes. It works by integrating AI-driven chats and automated processes into care delivery, enabling tasks such as triage, scheduling, follow-ups, and other frontline duties to be handled more efficiently. What sets it apart from competitors is its explicit focus on scalable workforce enablement and revenue growth through AI-powered automation, rather than just offering a single tool or interface. The goal is to empower organizations to expand their healthcare capacity, increase earnings, and achieve better health results for patients.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
San Francisco, CA
Founded
2019

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