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Proofpoint

Cybersecurity subscription services protecting digital channels

Associate Triage Analyst

Security Operations & Incident ResponseConfirmed live in the last 24 hours
Full-timeColorado, USA$17.40 - $23.90

About the Job

Requirements

  • Experience analyzing data from within a large data set.
  • Experience in customer service.
  • Experience working on a team.
  • Experience with Microsoft Excel and the Microsoft Office Suite.

Responsibilities

  • Assist with monitoring events for Proofpoint's People Centric Managed Services customers.
  • Escalate necessary events to clients via approved escalation paths.
  • Assist customers and internal teams with metrics and reporting from the security platforms.
  • Assist with improving monitoring and alerting for Proofpoint People Centric Managed Services clients.
  • Adhere to the company's ISO 27001 Information Security Management System, including participating in annual information and network security training and accepting ad hoc spot checks.
  • Handle client data in accordance with the Information Security Management System.

About the Company

Proofpoint

Cybersecurity subscription services protecting digital channels

Proofpoint is a cybersecurity company that protects organizations from advanced threats and compliance risks. It serves enterprises, government agencies, and small to mid-sized businesses with a subscription-based suite of solutions that safeguard email, social media, and other digital communication channels from phishing, malware, and ransomware. The products use machine learning and artificial intelligence to detect and mitigate threats in real time and are designed to be easy to integrate with existing IT systems. Revenue comes from recurring subscription tiers and professional services such as threat assessments and incident response. Compared with competitors, Proofpoint emphasizes real-time threat detection, broad coverage of communication channels, and a focus on ease of integration and user-friendly operation. The company's goal is to help organizations strengthen their security posture and reduce compliance and cyber risk across their digital communications.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Sunnyvale, CA
Founded
2002

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